Want more ownership and faster growth than your current role offers?We’re looking for a Complaints Specialist (QPT) to join ClaimSorted.This role is ideal for:an experienced specialist who wants real ownership in a high-growth environmenta senior handler ready to specialise and build a function from scratchWe are not looking for tenure for the sake of it. We are looking for people with talent, ambition, work ethic, and the drive to build a real career.If you join us, we will give you the training and support to become the best specialist possible - from people management to performance management, data, quality, and capacity planning. Our goal is to help you become one of the best claims leaders of the future.About ClaimSortedClaimSorted is a Third-Party Administrator (TPA) that manages insurance claims end to end on behalf of insurers, in a ~$200B industry.We combine a high-performing claims team with an AI-enabled platform to deliver claims up to 3x faster, with better service and better economics for insurers.We’re backed by Y Combinator, Atomico, and Eurazeo, have raised $16M+, and already manage claims for 30+ insurers across more than $200M in insurance premiums.What you’ll doOwn your specialist function end to end with high autonomyInvestigate, build cases, and drive outcomes across the claims portfolioDevelop and improve processes, templates, and workflows as the function scalesCoach claims handlers on identifying relevant opportunities at the point of claimTrack and report on performance metrics for your functionAttend client meetings as a domain expert in your specialismMaintain accurate records for audit, compliance, and client reportingWhat we’re looking forBased in the UK or Ireland with work authorisation2+ years of experience handling insurance complaints, quality assurance, or regulatory complianceStrong organisation and ability to prioritise independentlyComfortable using data to make decisionsTeam-oriented, hardworking, and ambitiousExperience leading, mentoring, or coaching others is a plusStartup or high-growth experience is a plusWhy join usThis is a chance to grow faster than you would at a traditional insurer or claims business.You’ll get real responsibility, real training, and the opportunity to build your career in a high-performance environment that rewards talent and hard work.If you’re ready to step up, work hard, and build a specialist career in claims, we’d love to hear from you.Our ValuesMove Fast – Act decisively, iterate quickly, optimise for momentum.Always Overdeliver – We exceed expectations in everything we do.Think Customer-First, Always – The customer experience drives every decision.Challenge the Status Quo – We innovate relentlessly and never settle for ‘good enough.’Say It How It Is – Transparency and direct communication build trust.Compensation & BenefitsCompetitive salary beyond the industry standardQuarterly performance bonus: up to 15% of quarterly salaryEquity participation: stock options as an early-stage team memberHealth insurancePension contributions28 days annual leaveAccelerated promotion track in a high-growth environment
