Technical Support Specialist - Shopify at Team Up Now Pty Ltd | Torre

Technical Support Specialist - Shopify

You'll empower Shopify merchants by resolving complex technical issues and enhancing their storefronts.
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Full-time

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Remote (for Philippines residents)
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Shared by
Juan Fernando Domínguez
9 days ago

Requirements and responsibilities


About the RoleWe’re looking for a technically skilled support specialist to join a growing team that powers wishlist and customer account experiences for Shopify merchants. This role focuses on providing merchant support, troubleshooting app and theme issues, and ensuring seamless integration across storefronts.This role requires hands-on Liquid, CSS, and app integration experience. You’ll work with a focused team where problem-solving skills and technical contributions are valued.Key ResponsibilitiesMerchant Support & Troubleshooting: Handle inbound support via live chat and email, diagnosing technical issues and delivering clear, professional communication to merchants through app setup, configuration, and overall support processShopify Theme Customization: Customize Shopify themes including editing Liquid templates, CSS, and app integration filesTechnical Problem Solving: Diagnose and resolve conflicts between the app and third-party Shopify apps or themes to ensure seamless functionalityQuality Assurance and Documentation: Test fixes, maintain accurate documentation on recurring issues, and maintain clear records of solutionsFOR INTERESTED APPLICANTSPlease submit your CV along with a short cover note about your Shopify theme experience, including examples of theme work, support cases you've handled, or Shopify apps you've worked with.Generic applications will not be considered.Apply at: teamupnow.com.au/careers
Optionally, you can add more information later (benefits, pre-screening questions, etc.)
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