About the roleThis is the role that owns the first impression. From the moment someone lands on our homepage to the point they hand over their payment details, you’ll shape every critical step. We’re redesigning how millions of pet lovers discover and join TrustedHousesitters—and this hire will lead that work. The Role: Experimental, Visual, and CommercialYou’ll own the full acquisition and onboarding experience at TrustedHousesitters (web and mobile), sitting within the New Member Revenue squad. That means everything from the homepage and landing pages through to registration flows, onboarding nudges, and first payment. You’ll work directly with product, engineering, data, CRM, and our CRO Manager, and you’ll have real ownership of the experimentation roadmap for your area.The challenge is genuinely interesting. Our product is loved—but our acquisition experience needs to match that. We’re running ‘Project Heartbeat’: a push to make TrustedHousesitters feel as aspirational as Airbnb, peppering real trust signals and community moments into journeys that currently skew too utilitarian. You’ll need to balance a high visual bar with a rigorous test-and-learn mindset. Neither alone is enough.What you’ll be doingOwn the acquisition journey end-to-end: From homepage to first payment—web-first, with mobile increasingly in scope—including landing pages, onboarding flows, and lifecycle nudges.Drive conversion through experimentation: Co-own the experimentation roadmap with our CRO Manager: frame hypotheses, define success metrics, and ship rapid tests. You should be able to name the number your last test moved.Raise the visual bar: Strong UI craft is a non-negotiable—every surface you touch should feel considered, current, and well-executed.Translate insight into shipped product: Self-serve with Amplitude, turn quantitative and qualitative signals into testable ideas, and move quickly from insight to design.Shape strategy, not just output: Partner with product, engineering, data, and commercial teams—your voice should be in the room before decisions are made, not after.Who you areThe Growth Designer: You’ve owned acquisition or conversion work in-house, at pace—and you can tell the story of an experiment you ran, the hypothesis behind it, and the number it moved.The Visual Craftsperson: Your portfolio stops people. You’ve worked where the visual bar is genuinely high and you hold yourself to that standard regardless of where you are.The Hypothesis Writer: You think in problems before solutions—you can frame a clear problem statement, propose a test, and explain why that test design makes sense.The Collaborator: You treat design as a shared effort, not a hand-off—you partner closely with PMs, engineers, data, and CRM and you’re a stronger designer for it.The B2C Product Thinker: You’ve worked on consumer products—ideally marketplaces or subscriptions—and you understand how trust is built digitally and what actually makes someone convert.The ProcessWe value your time and aim for a transparent, efficient process:Talent Screen: A 30-minute conversation with our Talent team to cover your background, motivations, and the role in detail.Hiring Manager Interview: A 30-minute call with our Director of Design—a two-way conversation about your craft, your approach to growth design, and whether TrustedHousesitters is the right fit for you.Portfolio & Technical Review: A deeper session with the team focused on your case studies, your experimentation thinking, and your approach to strategic and UX challenges.Final Stage: You’ll share a high-level view of what you’d focus on in your first 90 days—not a polished strategy, just your honest read of the opportunity and what you’d want to dig into.Compensation£70,000 - £80,000 a yearDiscretionary 10% quarterly bonus scheme, distributed quarterlyGenerous equity packageDiscretionary 10% quarterly bonus scheme, distributed quarterly£500 recruitment referral bonusPension scheme: 5% from you as an employee and 3% from TrustedHousesittersBenefitsFor the love of pets: Premium TrustedHousesitters Combined membership (including free airport lounge passes, Sit Cancellation Plan, and Home and Contents Plan) plus five Premium memberships to gift to friends and familyFor the love of pets: Team can work remotely from as many house sits as they like, and the company contributes up to £500 per year towards travel costs to and from sitsFor the love of pets: Rescue pet adoption fees covered, plus “pawternity” to help your pet settle into their new homeHealth & wellbeing: SimplyHealth healthcare cash plan; Bupa Health Insurance and Dental Insurance plan; Specsavers eyecare scheme; weekly virtual yoga sessionsHealth & wellbeing: Optional enrollment onto the Trusted Giving scheme (employee giving via Charities Trust and 2 days paid annual volunteering allowance)Working environment: Work fully remotely from anywhere in the world (as long as you follow compliance as a UK tax resident)Working environment: £200 per year for home office equipment + Macbook and Apple accessories when you startWorking environment: Access to Spaces co-working locations across the globeWorking environment: All-expenses-paid meetup each quarter and funded team events throughout the year (remote or in-person)Working environment: Costs of personal development resources covered, with regular time set aside for learning and growthWorking environment: Option to customise work hours to better align with your personal scheduleCompensation & time off: 25 days off per year, plus bank holidays and festive closure between Christmas and New Year (36 days + Christmas Day for some roles)
6 months ago