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15 days ago
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Requirements and responsibilities
About the OpportunityDMI, LLC is seeking a ServiceNow Developer to join us. The ServiceNow Developer is responsible for designing, developing, and implementing ServiceNow solutions as defined by the requirements documented. Your primary focus will be on creating and customizing applications within the ServiceNow platform to automate and optimize IT service management processes. You will collaborate with various IT teams, including CASD (CA Service Desk), Infrastructure, DevOps, Business Support, Business Enablement (Dev), and other cross-functional teams.The ServiceNow Developer/Administrator (Level 2) is responsible for designing, developing, and implementing ServiceNow solutions based on documented business and technical requirements. This role focuses on building and configuring applications on the ServiceNow platform to enhance and automate IT service management (ITSM) processes and custom-scoped applications. The Developer L2 works collaboratively with cross-functional teams, including CASD (CA Service Desk), Infrastructure, DevOps, Business Support, and Business Enablement, to deliver scalable and maintainable solutions that align with organizational objectives.Duties and Responsibilities:Solution Development & ConfigurationDesign, develop, and customize ServiceNow applications, modules, and workflows in alignment with requirements.Build and maintain ServiceNow components, including:Custom applicationsBusiness RulesClient ScriptsUI PoliciesFlow Designer workflowsFormsIntegrations (REST, SOAP, Service graph connectors)Apply platform best practices and adhere to established development standards.Requirements & Process AlignmentPartner with process owners and SMEs to understand business processes, KPIs, and SLAs.Translate functional and business requirements into effective technical solutions.Support process improvement initiatives through automation and workflow optimization.Integration & Platform SupportConfigure and implement integrations with third-party systems using REST/SOAP APIs, MID Server, and other integration mechanisms.Provide guidance and recommendations on integration approaches and best practices.Support ongoing maintenance, enhancements, and issue resolution for existing applications.Testing & Quality AssuranceParticipate in test planning, including defining test cases and scenarios.Perform unit and system testing and support user acceptance testing (UAT).Ensure solutions meet quality, performance, and security standards.Documentation & ComplianceDevelop and maintain technical documentation, including:Design specificationsArchitecture diagramsConfiguration documentationEnsure compliance with organizational security policies and SDLC processes.Support knowledge transfer and maintain accurate project documentation.Continuous ImprovementStay current on ServiceNow platform capabilities, releases, and industry trends.Identify opportunities to improve service delivery through platform enhancements.Contribute to process standardization and the development of maturity by following ServiceNow best practices.System SupportAssist with the administration of on-premises environments, including updates, patches, and upgrades as needed.Debug and troubleshoot the production environment and solve issues as a System Admin LeadReach out to customers or platform users to replicate the issue and help users continue their normal day-to-day operationsCoordinate with ServiceNow Support to determine and solve any bugs/defects from ServiceNow and questions from our team.QualificationsEducation and Years of Experience:Bachelor's degree in computer science, Information Systems, or related field (or equivalent experience).Minimum 3 years of hands-on ServiceNow development experience.Experience working within Agile environments (Scrum or Kanban).Required Skills & Certifications:Technical SkillsStrong understanding of ServiceNow platform capabilities, including: ITSM, ITOM, ITBM, HRSD, CSM (or similar modules)Proficiency in:JavaScriptGlide API (GlideRecord, GlideSystem, etc.)ServiceNow Studio, Flow Designer, Service PortalExperience with integrations (REST/SOAP, MID Server).Knowledge of ServiceNow security model and access controls.Process & Framework KnowledgeFamiliarity with ITIL principles and IT service management best practices.Understanding SDLC and secure development practices.Certifications (Required)At least one active ServiceNow certification: Certified System Administrator (CSA), Certified Application Developer (CAD), Certified Implementation Specialist (CIS)Professional SkillsStrong analytical and problem-solving capabilities.Ability to translate complex business requirements into technical deliverables.Effective communication and collaboration across cross-functional teams.Detail-oriented with a focus on quality and maintainability.Citizenship Status Required: No RestrictionsPhysical Requirements: None required for this position.Working at DMIDMI is a diverse, prosperous, and rewarding place to work. Our culture is shaped by five core values that guide how we work, grow, and succeed together: Do What’s Right – We lead with honesty and integrity. Own the Outcome – We take responsibility and deliver. Deliver for Our Customers – We are relentless about delivering value. Think Bold, Act Smart – We innovate with purpose. Win Together – We collaborate and celebrate our success.These values aren’t just ideals—they show up in how we support every part of your well-being:Convenience/Concierge – Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.Development – Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.Financial – Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.Recognition – Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.Wellness – Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.DMI values employees for their talents and contributions, and we take pride in helping our customers achieve their goals. Because when we live our values, we all win together.Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.
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