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Requirements and responsibilities
Primer is the unified infrastructure for global payments. We give finance and payments teams the visibility and control to reduce complexity, improve performance, and capture more revenue - all from a single platform.In the Orchestration team we build the engine that powers intelligent, seamless, and reliable payments — across any provider, method, or market. We own the full orchestration layer: routing decisions, fallback logic, and the smart infrastructure that makes every payment perform at its best.This team covers everything from checkout and payment processing through to tokenization, authentication, fallback logic, developer tooling, and workflows.What will you be doing?Lead a team of engineers owning a defined area of software architecture, taking responsibility for delivery, quality, and technical directionRun an effective development process: sprint health, delivery cadence, incident response, postmortems, and a sustainable on-call rotation that doesn't burn people outGrow the engineers on your team through regular feedback, performance conversations, and stretch assignments that actually move people forwardWork closely with product to scope initiatives, identify risks, and prioritise deliverables, giving clear heads-up when capacity is constrainedStay close enough to your team's technical work to ask the right questions, spot risks early, and contribute meaningfully to design discussions without becoming a bottleneckDefine the right metrics for your team's systems, use them to explain performance, catch variance, and drive improvements before they become incidentsHandle the difficult conversations, whether that's performance issues, interpersonal friction, or delivery risk, before they become problems that need escalatingWhat We're Looking ForA background as a software engineer, with hands-on experience building and shipping production systems. This is a hard requirement.Experience managing a team of engineers, with a track record of building effective development processes and growing individual contributorsTechnically credible enough to evaluate design decisions, challenge assumptions, and be taken seriously by strong engineers, without needing to be the most technical person in the roomComfortable with operational ownership: on-call culture, incident management, postmortems, and the unglamorous work of keeping systems healthyClear, direct communication with stakeholders and leadership, including knowing when and how to escalate and when not toAble to operate with meaningful autonomy: you don't need a playbook for every situation, but you know when to ask for oneNice To HaveExperience in fintech, payments, or a similarly regulated and high-stakes technical domainFamiliarity with distributed systems and the trade-offs that come with high-throughput, high-availability infrastructure🚫 You May Not Like It Here IfYou enjoy working in an office-setting, we are remote-first and always will be!You are not comfortable with shifting context and navigating ambiguity✅ A typical interview processAn initial intro call with a Talent PartnerAn interview with the Hiring ManagerChallenge Stage - Contextualised to the roleA final, values-alignment interviewWhat’s the culture like at Primer?We’re building a culture where people can come and do their best work and enjoy it. We want our people to be proud of the impact that they have at Primer, and of the work that they are doing. You will be working with a team of people who are mission-driven, smart, and reflective, and who are invested in building exceptional products and delivering success for our merchants*(and we also know how to have fun along the way).*We work remotely. We believe that building a successful, profitable company goes beyond proximity. We invest in our relationships with each other through great remote working practices and thoughtfully designed face-to-face time together. Our heads-together time comes in the form of workations, our annual company retreat, and co-working space access worldwide.Finally, let’s go ahead and say it. The work that we do is challenging. Scaleups are a challenge, building category defining products is a challenge. You should be prepared for a challenge at Primer. But, there’s a big difference between a challenge and a struggle. The key difference is that the right challenge comes with the right support structures, an acceptance that not everything always goes to plan, a collaborative environment, and a great team around you. It’s never a challenge that you will face alone.Our benefits🌍 We are fully remote and globally distributed; and have been since day one💰 Competitive share options🌴 Uncapped holiday, with 25 days minimum to be taken🗣️ Co-working space access📅 Workations & Company Retreat💻 The best equipment for your role🏠 £500 towards your home office setup🔎 Generous learning budget🏥 Private Medical Insurance📈 A broad set of additional perks and benefits ( *depending on location)*Don’t meet every single requirement?At Primer, we’re dedicated to building a diverse, inclusive, and authentic workplace. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply.You may be the right candidate for this or other roles. Primer is committed to the equal treatment of all current and prospective employees, regardless of background or beliefs.
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