Remote Customer Success Representative Role at Beyond The Savannah

Responsibilities include, but are not limited to:Respond to customer inquiries through inbound and outbound phone calls and emailIdentify and escalate issues that may impact customer experience or operationsReview attendance logs and prepare materials to ensure daily accuracySupport operational teams remotely during peak periodsEnsure documentation and processes are updated and followed consistentlyPerform data tagging and maintain organized tracking systemsEnter and update customer records accurately in internal systemsCreate and manage customer communications and marketing materialsTrack customer conversion from initial inquiry to enrollmentMonitor scheduling capacity to prevent overbooking or underutilizationAssist customers in selecting appropriate services based on their needsProcess enrollments, schedule changes, withdrawals, and related requests using booking platformsMaintain clear and accurate communication logs in internal systemsExecute customer communication workflows, including welcome emails, follow-ups, and re-engagement messagingGenerate reports to support operational and enrollment insightsHandle customer concerns professionally and escalate complex matters when necessaryProvide accurate and friendly information about schedules, enrollment, updates, and cancellations

Remote Customer Success Representative Role

Emma

Requirements and responsibilities

Skills wanted:

Language(s) required:

About Beyond The Savannah:

beyondthesavannah.co.ke

Admin access needed

Payment confirmed

A member of the Torre team will contact you shortly