About the CompanyARMStrong Receivable Management is the leading and most trusted name in the world of debt recovery and financial solutions. With a track record of excellence and reliability, we have proudly served businesses across various industries for decades, ensuring efficient B2B collections and tailored debt recovery solutions. As the parent company, ARMStrong is proud to own and operate Brown & Joseph, Paragon, and SubroIQ, each a powerhouse in its own right, providing specialized expertise in debt management and financial services.Brown and Joseph is seeking a Collections Specialist as we continue to grow our team! This position includes collecting outstanding balances, providing needed documentation, coordinating the resolution of disputed invoices, and escalating high-risk customer accounts when necessary.Job Responsibilities:Minimum of 80 outbound/inbound callsNegotiate payment in full or secure a payment arrangementCreate a sense of urgency for non-paying debtorsWork closely with the Client Support Representative to resolve disputesMaintain a positive attitudeRemain respectful to debtors & peersStrong work ethic and integrityPrioritize time managementRemain professional at all timesMeet/exceed monthly phone, activity & fee quotasJob Requirements:Collections, sales, telemarketing, customer service, or call center experience preferredBasic proficiency with Microsoft Office, data entry, and strong computer skills, excel preferredCritical ThinkerBasic Math and Writing skillsSalesforce experience is a plusStrong attention to detail and goal-orientedAbility to de-escalate adverse situationsStrong interpersonal, communication, and organizational skillsDependabilityCompensation and Benefits:$17-19 per hour PLUS commission and bonusesBenefit package with health, dental, vision, life, and disability coverage options401(k) retirement plan option with company matchingGenerous paid time off policy - start with 18 days per yearPaid holidays immediately upon hire - 7 standard holidays & 2 floating holidays of your choiceWe look forward to you joining our team!!ARMStrong Insurance Services is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
