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Posted about 1 month ago
Requirements and responsibilities
We are hiring a high-level Operations Manager to scale revenue, optimize performance, and engineer growth across our call center and sales operations. This is a hands-on leadership role for a data-driven operator who understands numbers, systems, and execution.
Mission
- Increase revenue consistently.
- Improve operational efficiency.
- Maximize return on every dollar invested.
Core Responsibilities
- Drive month-over-month revenue growth.
- Increase conversion rates, close ratios, and ARPU.
- Own daily call center KPIs and agent productivity.
- Optimize CRM, dialers, workflows, and automation.
- Reduce CPA and improve marketing ROI.
- Build scalable SOPs and eliminate operational bottlenecks.
- Strengthen retention and repeat purchase systems.
Accountability Metrics
- Revenue Growth (MoM).
- Conversion Rate.
- CPA & ROMI.
- Agent Productivity.
- Customer Retention & LTV.
- ARPU.
Ideal Profile
- 5+ years leading high-volume sales or call center operations.
- Proven track record of scaling revenue.
- Strong analytical and financial acumen.
- Advanced CRM, reporting, and automation expertise.
- Excellent command of Excel/Google Sheets (BI tools a plus).
- Experience in telecom, internet, or subscription-based models preferred.
- Bachelor’s degree in Business, Engineering, Economics, Finance, Operations, or related field preferred.
- MBA is a plus. Exceptional experience outweighs credentials.
This Role Is For You If
- You think in metrics.
- You act fast.
- You hold teams accountable.
- You want your performance to directly impact growth.
- We are building for scale.
- If you are ready to own results at an executive level — apply.
Optionally, you can add more information later (benefits, pre-screening questions, etc.)