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Posted 4 months ago
Requirements and responsibilities
Job DescriptionAt Tive, we imagine a fully-transparent world in which everything and everyone is connected. We innovate beyond what the world thought possible—so what people hold near and dear arrives on time and in full. We believe (and live!) four core values: Transparency First: We make everything visible so that everyone can operate better. Always strive to make things simpler. We are One Team, we have each other's backs. Relentless iteration to optimize and improve. Whether shipped by road, rail, ocean, or air, Tive reduces shipment delays, minimizes rejected loads, and decreases theft, damage, and spoilage. Our customers count on Tive to ensure that their shipments are delivered on time and in full—because every shipment matters. As an Account Manager, you will be a strategic consultant for customers, primarily in the US East Coast time zone. This role focuses on ensuring customer satisfaction, driving retention, and building loyalty by optimizing product adoption and tracking value derived from Tive’s solutions. From onboarding to renewal, you will manage customer accounts, help them achieve their goals, and contribute to revenue retention and growth. This position offers a dynamic, collaborative environment with exposure to all aspects of the business and performance-based compensation.Responsibilities:Onboarding new clients.Evaluating and analyzing customer needs.Cultivating healthy customer relationships.Managing customers product and service orders.Managing customer contract renewals.Promoting customer loyalty and building trust and transparency with clients. Acting as a customer advocate by re-engaging customers who seem to be inactive.Maintaining client retention.Qualifications:2+ years in an Account Management / Customer Success role, preferably in B2B SaaS companies.Experience working in shipping logistics is a plus.Success in optimizing products and services based on client needs.Demonstrated success working with cross-functional teams and building strong relationships internally and externally.Proven track record of delivering results (including revenue targets) and significantly contributing to Customer revenue retention.Bachelors’ Degree in a related field preferred.Strong communication skills.A passion for data-driven insights.A solutions-oriented, customer-service and can-do attitude.What does Tive offer?A chance to join what may very well turn out to be the most important company in your career.The autonomy and resources to build what you know how to build.Work with a committed global team that have each others back.Office-based or hybrid options. Your choice.Competitive equity to ensure all of our employees have a sense of ownership in the long-term success of Tive’s growth.We celebrate diversity, and consider it key to our success as both a team and a company. We are proud to be an equal-opportunity employer, and we are committed to creating an inclusive environment of mutual respect for all employees.
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