About RxSaveCardRxSaveCard was founded in 2024 with a mission to reduce pharmacy costs for employers and their employees. Our innovative model is unique in the market, and we are building a modern, card-based approach to prescription benefits that simplifies a complicated system. Our innovative model is unique in the market, backed by financial partners at Distributed Ventures and Rock Health. We are a fast-growing company solving real problems—and we’re looking for people who can operate at the intersection of data, operations, and client experience.Position OverviewThis role sits at the center of our operations—combining data analysis, client support, project management, and automation.You’ll manage client data workflows, respond to operational requests, and continuously improve how data moves through our systems. This includes handling highly sensitive healthcare and financial data, where precision and security are non-negotiable.This is a role for someone who can own outcomes, not just tasks, and who gets satisfaction from making complex systems run cleanly and reliably.Key ResponsibilitiesClient & Operational SupportServe as a primary point of contact for client data requests and issue resolutionManage inbound requests with strong organization, prioritization, and follow-throughCommunicate clearly with clients and internal teams to ensure fast, accurate resolutionBuild trust through consistency, responsiveness, and attention to detailData Operations & AnalysisManage, validate, and process client data (eligibility, transactions, funding, etc.)Analyze datasets to identify discrepancies, risks, and trendsBuild and maintain reports using spreadsheets, SQL, and related toolsPerform root cause analysis and implement fixes that prevent recurrenceAutomation & Process ImprovementDevelop scripts and tools (primarily in Python or similar) to automate workflowsReduce manual processes and improve data reliability and scalabilityPartner with engineering to productionize solutions when appropriateAnticipate issues and own the resolutions to problemsProject & Workflow ManagementOwn operational workflows and ensure clear ownership of deliverablesTrack tasks, timelines, and dependencies across multiple workstreamsBring structure and visibility to ambiguous or evolving processesQualificationsCore CapabilitiesExceptional organizational skills with the ability to manage multiple priorities without dropping detailsStrong written and verbal communication skills with both clients and technical teamsProven ability to operate independently in a fast-moving, ambiguous environmentData & Technical SkillsAdvanced proficiency in Excel or Google Sheets (formulas, data manipulation, analysis)Experience working with structured data (CSV files, databases, APIs)Working knowledge of SQL or similar query languagesInterest in developing skills in scripting languages such as Python (preferred), or similar (JavaScript, Bash)Ability to debug data issues and trace problems across systemsSecurity & EfficiencyDemonstrated experience handling sensitive data with a high degree of care and accountabilitySystems thinker who looks beyond one-off fixes to scalable solutionsBias toward solutions and an iterative approach, without getting bogged downNice to HavePrior startup or growth-stage experience is a strong plusPrior experience within startups, security-minded organizations, or HR employee benefitsThe Right Culture Fit for This RoleMission-minded to help people and bring solutions to a very challenging and broken industryScrappy and resilient to thrive in an early-stage company and rise to the challenge of doing new and scary thingsIntelligence, curiosity, and drive to anticipate problems and turn them into business opportunitiesHardworking and responsible to be a trusted member of our growing teamMindful and balanced to avoid burnoutKindness and camaraderie to add to the culture at RxSaveCardWhy RxSaveCard?Opportunity to join an innovative company at a critical growth stageCompetitive salary and benefits package, including insurance and 401k with matchCompany ownership in the form of equityRemote or hybrid Chicago work flexibilityCollaborative and dynamic team environmentThe chance to make a meaningful impact on healthcare costs for millions of employeesHow to ApplyIf you’re excited about making prescription drugs more affordable and want to be an early employee at a start-up company, we’d love to hear from you! Applicants should submit a cover letter that highlights what they bring to the role beyond what’s provided here. If you’re referring someone, please mention it in the letter as well. The position requires background screening.
