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About NivodaNivoda is the world's leading B2B diamond and gemstone marketplace, trusted by 10,000+ jewelers across the globe. We're on a mission to make global diamond trade simple, transparent, and efficient — connecting retailers with verified suppliers across Antwerp, Mumbai, Hong Kong, New York, and beyond. As we scale rapidly following our $30M Series B, we're building the team that will power the next phase of our growth.The RoleAs a Customer Onboarding Analyst, you'll be the first line of trust on Nivoda's platform. You'll be responsible for verifying the identity and legitimacy of suppliers and buyers onboarding onto our marketplace, ensuring we remain a secure and compliant trading environment for jewelry businesses worldwide. This role sits at the intersection of compliance, operations, and customer experience — and is critical to maintaining the integrity of our global supply chain.What You'll DoReview and verify KYB documentation submitted by new suppliers and buyers during the onboarding process, including business registration documents, proof of identity, trade licenses, and beneficial ownership informationConduct risk assessments on new and existing accounts, flagging high-risk profiles for enhanced due diligence (EDD)Maintain accurate and up-to-date records of verification outcomes in internal systems (CRM/ATS)Liaise with applicants to request missing or clarifying documentation in a professional and timely mannerStay current with AML (Anti-Money Laundering) regulations and compliance standards relevant to cross-border trade in high-value goodsWork cross-functionally with the Sales, Operations, and Finance teams to ensure seamless onboarding without compromising compliance standardsIdentify patterns or anomalies that may indicate fraud or misrepresentation, and escalate appropriatelyContribute to the continuous improvement of KYB workflows, documentation checklists, and internal SOPsWhat We're Looking For1–3 years of experience in a KYB, compliance, fraud, or onboarding verification role — ideally within fintech, marketplace, or high-value goods industriesSolid understanding of KYB/AML principles and regulatory frameworks (FATF, EU AML Directives, or equivalent)Strong attention to detail with the ability to assess risk and make sound judgment callsExcellent written and verbal communication skills — you'll be corresponding with business owners and suppliers across multiple geographiesComfortable working with documentation in multiple formats and languages (translation tools acceptable if not against GDPR)Proficiency with CRM tools, case management systems, or compliance platforms; experience with tools like Ashby, Salesforce, or similar is a plusA proactive, process-oriented mindset — you enjoy building structure and improving workflowsAbility to handle sensitive information with discretion and professionalismNice to HaveExperience in the jewelry, diamond, or luxury goods industryFamiliarity with international trade documentation (invoices, certificates of origin, GIA/IGI certificates)Exposure to compliance tools such as Jumio, Onfido, Sumsub, or similar Risk Operations platformsAdditional language skills (Hindi, Mandarin, Hebrew, Dutch, or Gujarati are a bonus given our supplier network)Why NivodaBe part of a fast-growing, globally distributed team transforming a $30B industryWork on a product that matters — making diamond trade more transparent, efficient, and fairCollaborative, low-ego culture with real ownership and impactCompetitive salary, benefits, and the chance to grow with the company as we expand into new geographies and categoriesProcess1st Interview: WHO interview with the Risk Operations Lead.Task: Take-home assignment.2nd Interview: FOCUS interview with the Fintech Systems Lead.Final Stage: Possible 3rd interview or "Bar Raiser" chat if required.
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