Manager, Implementation Engineering at Tealium | Torre
Manager, Implementation Engineering
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Tealium

Manager, Implementation Engineering

Tealium
Posted by
Yuliana Velasquez Ramírez
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Full-time

Legal agreement: Employment

Compensation
USD62k - 137k/year
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Hybrid (United States)
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Posted over 5 years ago

Requirements and responsibilities

• Day to day management of the Implementation Engineering team to include career path guidance and mentoring where appropriate. • Work with your Lead Developers to enhance team capabilities, standards and processes. • Act as Implementation Engineering champion to support your team in guiding customers in their deployment of our technologies. • Partner across the customer success team to maintain and improve upon an objectively measured customer satisfaction and retention rate. • Partner with other Customer Success leaders to provide a unified high-quality customer experience no matter where our customers are located. • Report on operating metrics including utilization, retention, lift and CSat scores for customers in your area of responsibility. • Work closely with sales, product engineers, operations and product management teams to convey evolving customer requirements, handle technical and operations requests. • Support sales, pre-sales and account management in the technical aspects of scoping implementation services for new and existing customers.
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