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Posted 4 months ago
Requirements and responsibilities
About UsSKUTOPIA is on a mission to democratise and decarbonise logistics.SKUTOPIA is a deep-tech logistics company operating under a dual RaaS (Robotics-as-a-Service) and SaaS model. We deliver end-to-end, AI-powered robotic fulfilment for retailers - eliminating inefficiencies inherent in traditional 3PL models, such as human error, high labour costs, and carbon-heavy processes.Our advanced robotics and proprietary AI empower our customers to scale faster with high-speed, high-quality fulfilment at a fraction of the typical cost - while also driving both revenue and profit growth.Founded in 2018 by Talea Bader and Emily Townsend, SKUTOPIA began as Sydney’s first eCommerce co-working space. After witnessing firsthand the logistics challenges faced by SMBs, the founders evolved the business into a tech-first fulfilment solution.Role Overview:As the Junior Accounts Receivable & Billing Clerk, you will be responsible for key billing and accounts receivable processes. Whilst we do have some manual processes around billing, you will also play a growing role in process maintenance and improvement, working closely with our Customer Success team to ensure merchants and customers are billed accurately, payments are timely, and any billing or reconciliation-led issues are resolved.This role is ideal for someone who enjoys operational finance and wants to be exposed to process improvement, customer interfacing and a real impact on cash-flow, billing accuracy and revenue growth.Key Responsibilities:Generate, issue and track invoices to merchants/customers according to agreed schedule, pricing plans and service usage.Maintain billing accuracy - check that billed amounts align with contracts, usage, price plans, discounts, etc.Monitor outstanding accounts receivable ledgers, ageing reports, and follow up on overdue invoices.Work with merchants when payments are slow or withheld due to billing inaccuracies, disputes or other issues: identify root cause, solve the problem and liaise with Customer Success and Finance teams to resolve.Reconcile ledger entries, payments received (via bank, payment gateway, etc), invoice adjustments, credits/refunds and reconcile with general ledger.Assist in month-end close tasks for accounts receivable, including preparing summaries, reports, and supporting documentation for finance leadership.Maintain and improve billing/AR process documentation and templates: identify trends, propose and implement improvements to reduce errors, manual workload and payment delays.Support ad-hoc finance/Billing/AR projects, as required (for example, integration of new merchants, new billing modules, automation opportunities).Work collaboratively with internal teams (Customer Success, Sales, Finance, Operations) to ensure billing readiness, merchant onboarding, service changes and contract amendments are reflected in the billing system.Provide regular cross-functional reporting: outstanding AR, billing error rate, average days to payment, dispute resolution status, etc.Contribute to a culture of continuous improvement within the Finance & Billing team.What Skills & Experience are Beneficial:A self-starter who enjoys diving into numbers, spreadsheets and operational tasks but also cares about quality, efficiency and continuous betterment.Someone who is detail-oriented, organised, and able to keep up with a fast-moving business environment.A reliable communicator: you’ll be interacting with internal stakeholders and merchants around billing and payments, so clear, professional, timely communication is important.Someone who is comfortable taking ownership of tasks, identifying inefficiencies, and proactively proposing fixes.A team player who works well cross-functionally, but also a person who can manage their own workload and priorities.Bachelor’s degree (or equivalent) in Accounting, Finance, Business Administration or related field preferred.0-3 years of experience in accounts receivable, billing, or finance operations (preferably in a high-volume setting).Strong proficiency in spreadsheets (Excel or Google Sheets) — ability to work with formulas, pivot tables, filters, large data sets; interest in data cleanup and process improvement.Comfortable working in a manual/operational finance role with attention to detail, accuracy, and high volume of repetitive tasks.Good communication skills: able to liaise with internal teams and external merchants/customers, clearly explain billing issues or delays and negotiate resolution.Ability to prioritise, manage multiple tasks, meet deadlines (especially around month-end close).Problem-solving mindset: when billing disputes or inconsistencies arise, able to trace root cause rather than just apply a quick fix.Willingness to learn finance systems/ERP and adapt to process changes.Preferred: ability to operate during Australian time-zone working hours or overlap (given our Sydney finance team).What’s in it for you?Be part of a high-growth, technology-driven robotic fulfilment company based in Sydney, Australia that values operational excellence and innovation.Exposure to end-to-end billing/AR operations within a SaaS/RaaS business, with opportunity to learn and growSignificant responsibility: while this is a junior role, the impact is tangible — you’ll help ensure cash flow, billing accuracy, and merchant satisfaction.Potential to streamline manual processes and help implement automation – strong performance here may lead to expanded responsibilities and advancement.Collaborative, inclusive and agile working environment aligned with SKUTOPIA’s vision and values.Remote/hybrid flexibility, a stable working relationship with an Australian company, and opportunity to grow your finance career.
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