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Posted about 2 months ago
Requirements and responsibilities
Respond promptly and thoughtfully to customer support emails, addressing questions and resolving issues. Moderate and nurture online social media communities, encouraging positive interactions. Identify and deescalate conflicts, fostering a respectful and welcoming atmosphere. Execute a range of admin duties to keep community operations running smoothly. Monitor and report on community trends, feedback, and engagement metrics. Collaborate with internal teams to relay customer insights and suggest improvements. Assist in developing and enforcing community guidelines and best practices.
Optionally, you can add more information later (benefits, pre-screening questions, etc.)