What Success Looks LikeA successful Executive Operations Coordinator– Director of Member Experience Support consistently enables clarity, follow-through, and execution for Member Experience initiatives by keeping workflows organized, communication tight, and priorities moving forward.This role acts as the operational backbone for the Director of Member Experience, ensuring that ideas turn into action and nothing falls through thecracks.Core Strengths & BehaviorsHighly organized and detail-driven; accuracy is non-negotiableProactive communicator who anticipates needs and follows up without promptingComfortable managing recurring tasks while responding to urgent prioritiesConfident working across multiple platforms and systemsReliable, dependable, and trusted to handle sensitive informationCollaborative partner to leadership, field teams, and support functionsKey Focus AreasOperational & Administrative SupportKeeps Director of Member Experience initiatives organized and on trackManage trackers, action items, and follow-upsPrepares materials for meetings, workshops, and leadership updatesPartners with sign vendors for executionWorks with print companies to ensure execution i.e. staples, alphagraphics, Northeast ColorCommunication & CoordinationEnsure the right people are looped in at the right timeSupports agendas, notes, summaries, and recapsMaintains calendars and key deadlinesSystems, Documentation & ProcessMaintains SOPs, templates, and process documentationEnsures version control and consistency across tools and filesSupports data entry and updates across platformsAble to maintain Yoobic platform requests and access grantsAble to create images from Photoshop and Canva, understanding Hex color numbers and brand standards.Reporting, Surveys & Follow-UpTracks completion, scores, and feedback from surveys and validationsCompiles clear summaries with insights and next stepsFlags gaps, risks, or delays proactivelyMeasures of SuccessWorkflows are completed accurately and on timeLeadership has clear visibility into progress and next stepsCommunication is consistent, timely, and well-documentedSurveys, validations, and follow-ups are tracked with minimal reworkThe Director of Member Experience can focus on strategy, not administrationTools & Systems UsedMicrosoft Excel, Word, PowerPoint, Outlook, TeamsSharePointCanvaYoobicPhotoshopMonday.com or similar project-tracking toolsSalesforce platforms and internal reporting toolsSurvey and feedback platformsThis role is critical to delivering consistent, high-quality Member Experience across all clubs by ensuring strong execution behind the scenes.About 1840 & Company1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.Our mission is to empower growth for forward-thinking businesses, seamlessly bridging any skill or resource gaps with our expertly vetted talent pool. We firmly believe in fostering an environment where exceptional individuals can achieve an optimal work-life balance, working remotely from any location, while maximizing their professional growth and earning potential.We are headquartered in Overland Park, KS, USA with service delivery facilities in the Philippines, India, Ukraine, South Africa and Argentina. We invite you to explore the opportunities we offer and consider joining our exclusive network of global freelance talent. Visit www.1840andco.com to learn more about us. To explore a wealth of career opportunities and find a role that suits your unique skills and aspirations, please visit our dedicated jobs portal at jobs.1840andco.com.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
