Project Car Restoration Advisor at The Eastwood Company | Torre
Project Car Restoration Advisor
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The Eastwood Company

Project Car Restoration Advisor

The Eastwood Company
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You'll empower DIY automotive enthusiasts to achieve dream restorations with expert guidance.
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Full-time

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Remote (for United States residents)
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Posted 5 months ago

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Job DescriptionCustomers are eager to buy our products to restore their dream cars and sometimes need additional help knowing the steps to take and/or the products to buy while restoring their car. Our Project Advisor team assists customers in having the resources and tools needed to do the job right.ResponsibilitiesAs a member of the Project Advisor team, you’ll: Advise customers over phone, email and live chat on the best products to assist with their project or restoration.Provide customers with the information and instructions on appropriate use and application of the variety of products Eastwood offers. Work within and navigate our various software applications/computer systems to place orders and document conversations/actions taken.Provide world-class customer service through following organizational policies & processes.You'll be more successful if you:Have automotive restoration experience.Have prior sales experience.Take ownership for your customersComfortable working with computers and learning new systemsMake a commitment to learn about our productsHave a positive and pro-active approach in problem solvingHave good communication skillsHave spent time shopping onlineHave experience within a contact center, but not necessaryYour schedule will be:There are a number of schedules available for different times of the day.Work Location:Onsite (Pottstown, PA) or remoteIf remote, you will need to have access to the internet, computers will be provided, and a distraction free environmentCompensation:Base payMonthly Incentive based on performance.SPIF opportunitiesAbout the CompanyThe Eastwood Company, established in 1978, has been developing, marketing and offering supplies, tools and equipment used for the repair and restoration of automobiles. Our customers are serious do-it-yourselfers who are extremely loyal to the Eastwood brand and rely on us for unique products that enable successful completion of their repair and restoration projects.Culture IndexThe Eastwood Company makes use of the Culture Index to help us understand preferred communication styles and intrinsic motivational needs of our team. Please set aside 7-10 minutes, during which you will have no interruptions or distractions, and simply follow the instructions. Eastwood Automotive Company LLC dba The Eastwood Company cultureindex.comScreening & VerificationThe Eastwood Company participates in E-Verify. Eastwood does pre-employment drug screening and background checks. EOE
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