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Posted 5 months ago
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About Magic, IncMagic has connected top remote talent with fast-growing businesses for over 10 years. Founded in San Francisco in 2015, we now have thousands of remote workers around the world. Magic is backed by Sequoia Capital and Y Combinator.The impact you’ll make:Client Success ManagementLead engaging video calls with international clients to understand their evolving needsMonitor client satisfaction and proactively address concerns before they escalateCoordinate solutions when clients face challenges with their virtual assistantsIdentify opportunities for clients to expand their VA services and grow their businessEnsure smooth onboarding experiences that set clients up for long-term successBuild strong client relationships focused on mutual growth and satisfactionVirtual Assistant Success DevelopmentCoach and mentor a team of 15-20 virtual assistants to achieve exceptional performanceCoordinate professional development plans that advance VA careers while meeting client needsProvide feedback and training to help VAs exceed client expectationsMonitor VA satisfaction and address concerns about workload, client relationships, or career growthFacilitate skill development opportunities that benefit both VAs and their clientsTrack VA performance metrics and celebrate achievementsSuccess Coordination & Problem ResolutionBridge communication gaps when clients and VAs face misunderstandingsCoordinate replacement processes when client-VA matches need adjustmentFacilitate win-win solutions when conflicts arise between clients and virtual assistantsTranslate client business needs into actionable development plans for VAsCoordinate cross-training opportunities that benefit multiple clients and assistantsEnsure both clients and VAs feel heard, valued, and successful in their partnershipsThis is perfect for someone who thrives on direct client interaction, loves developing others, and gets excited about being part of cutting-edge technology development.What Makes You a Perfect Fit:We’re on the lookout for someone who has:Proven EA/VA Experience - 2 years of demonstrated experience working as a Virtual Assistant or Executive Assistant for international clients (US/AU preferred)Client Success Experience - Proven ability to ensure client satisfaction and build lasting professional relationshipsTeam Coordination Experience - Any experience coordinating, mentoring, or supporting other people in achieving their goalsExcellent English Communication - Professional-level written and verbal English for executive interactionsSuccess-Oriented Mindset - Understanding of what drives both client satisfaction and employee successYour superpowers are...Win-Win Thinker - You always look for solutions that benefit everyone involvedSuccess Coordinator - You excel at organizing people and processes for optimal outcomesNatural Facilitator - You help different stakeholders understand and support each otherGrowth Catalyst - You see opportunities for both clients and VAs to expand and improveProactive Communicator - You anticipate needs and address issues before they become problemsEmpathetic Leader - You understand and care about success from multiple perspectivesWhat We Offer:1. Starting Terms:Fixed monthly salary + allowancesHMO coveragePaid Time Off13th month payGovernment benefits (SSS, PhilHealth, PAG-IBIG)9 PM - 6 AM shift (subject to change)2-week comprehensive training providedDesktop provided2. Internal Growth Opportunities at Magic:As a startup focused on growth, we encourage internal mobility and skill development.Successful Account Leads often have opportunities to explore roles in: Team ManagementOperationsClient SuccessTraining & DevelopmentProject Management3. Application Process:Complete pre-qualifying questionsInterview with Recruiting TeamFinal interview with Operations TeamReceive job offerBegin training programReady to Make an Impact?If you\'re an experienced VA excited about coordinating success for both clients and virtual assistants, passionate about developing win-win solutions, and eager to be the bridge that creates mutual success, we want to hear from you!About Magic, IncMagic has connected top remote talent with fast-growing businesses for over 10 years. Founded in San Francisco in 2015, we now have thousands of remote workers around the world. Magic is backed by Sequoia Capital and Y Combinator.Why Magic?Magic has a strong track record and culture that supports remote work, internal mobility, and growth. Apply now to join a company backed by top investors and built on a foundation of remote-first collaboration.
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