Customer Service Representative at Technocraft Solution | Torre
Customer Service Representative
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Technocraft Solution

Customer Service Representative

Technocraft Solution
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Emma
Emma
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Full-time
Compensation USD18/hour
Non-negotiable
location_on
Remote (for United States residents)
Posted 11 months ago

Responsibilities

Role: Customer Service Representative - Treasury Services Location: Remote This is a 24/7 call center role; candidates must be flexible to work on rotating shifts, including days, nights, weekends, and holidays, as per business requirements. As a Customer Service Representative - Treasury Services, you’ll be expected to • Respond to incoming calls from brokers, clients, merchants, and financial institutions regarding checking, debit cards, ACH, and bill payments. • Ensure adherence to established call procedures and customer service standards. • Provide accurate information and solutions to customer inquiries in a professional manner. • Ensure high levels of accuracy and attention to detail in every customer interaction. • Work with supervision on standard tasks, and handle special tasks with general guidance. • Maintain a high level of accuracy when addressing customer concerns. The successful candidate will provide excellent customer service while adhering to required call-handling techniques. You will work under supervision for routine tasks, with general guidance provided for special assignments. While a strong knowledge of the job is required, in-depth technical expertise is not necessary. Qualifications: • Customer Service Skills: Strong ability to communicate effectively with clients and provide high-quality customer service. • Familiarity with banking products, payment systems, and financial transactions (checking, debit cards, ACH, bill payments). • Excellent customer service skills with the ability to manage multiple types of inquiries. • Ability to follow structured processes and maintain high accuracy levels. • Strong verbal communication skills and professional telephone etiquette. • Ability to work under supervision and follow established guidelines. • Experience in financial services or call center operations is a plus.
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