THE JOBAre you a confident leader who thrives in fast-paced, ever-changing environments and knows how to earn trust with both clients and teams? Do you love combining detailed project management with relationship-driven leadership and a strong sales mindset? As Manager, Account Growth team, you will lead a high-volume, sales-and-creative-focused team responsible for delivering exceptional client experiences and driving program growth. You are a hands-on leader who builds credibility through customer expertise, clear decision-making, and strong execution. You are comfortable owning escalations, leading complex customer conversations, and coaching your team to think proactively and creatively. You will manage a small book of strategic accounts with dedicated admin support, allowing you to stay close to the client experience while focusing primarily on developing your team, improving processes, and moving the business forward. This role requires someone who is adaptable, detail-oriented, sales-motivated, and energized by leading through change. This is a fully remote position.WHY YOU'LL LOVE USRemote done right. We are passionate about face time and your location will never be a barrier to meaningful interactions. Since 2015, we've had fully remote teams and have created a thriving culture around remote team collaboration and camaraderie. We'll give you all the tech and support to make it easy. We have zero plans to have employees return to an office.A culture of flexibility. We want you to love your job and we believe that includes the ability to invest in your passions outside of the workplace.Grow your career. We have clearly defined career paths that help support both professional development and pay equity. This includes sales training, interpersonal skills development, and regular pay reviews.Office Stipend. 500 yearly office stipend to make your home office magazine worthy.Virtual events. Beyond our department meetings, our employees can participate in other virtual events. Departments compete against each other playing Pictionary or Scattegories, answer fun and unique questions in watercoolers, or even participate in chocolate tastings. We hold virtual mindfulness groups where anyone can join.PTO. We offer generous Paid Time Off in addition to our culture of flexibility, so you'll be well rested and relaxed to bring your best self to work.Swag. We make amazing swag, and often that comes with sampling our swag to ensure we'll thrill our clients.RESPONSIBILITIESLead, coach, and develop a team of Creative Account Managers through training, one-on-ones, call reviews, and team meetingsBuild trust and credibility with both clients and your team through strong leadership, customer expertise, and consistent executionConfidently manage client escalations and complex problem resolution while balancing customer expectations and business needsDrive a proactive, sales-minded approach across the team, helping CAMs identify opportunities and move accounts forwardCreate and deliver high-impact training focused on proactive project management, creative thinking, and customer strategyFoster a creative, solutions-oriented environment where team members are encouraged to push boundaries and bring new ideas forwardPartner cross-functionally to improve processes, elevate the customer experience, and support overall business goalsConduct consistent performance evaluations and ensure team KPIs are clearly understood and achievedChampion of Kotis core valuesManage a small book of client accounts with dedicated admin support to stay connected to the customer experienceCollaborate consistently with the manager of the assistants and work together to increase the productivity of supportBuilds a strong team culture by organizing team meetings, recognition, and sales competitionsREQUIREMENTS5+ years of experience managing teams with direct reports5+ years of experience in project management, account management, or sales-driven client rolesStrong customer presence with the ability to lead executive-level conversations confidentlyHighly detail-oriented with exceptional project management and organizational skillsSales-motivated mindset with a proven ability to drive growth through client relationshipsHigh emotional intelligence with the ability to manage diverse personalities across clients, teams, and leadershipStrong problem-solving skills and comfort making decisions in urgent, evolving situationsAbility to build alignment and strong relationships across cross-functional teamsAA, BS/BAIndustry experience preferredCOMPENSATIONBase: $100-$120k, OTE: $125-$155k
