For companies:
For professionals:
For everyone:
For developers:
Responsibilities
Responsibilities:
- Manage a remote team of call center sales agents.
- Ensure achievement of sales KPIs (approval rate, average order value, conversion, revenue).
- Monitor team performance and provide continuous coaching and feedback.
- Analyze performance metrics and implement action plans to improve results.
- Maintain discipline, productivity, and quality standards within the team.
- Support onboarding and training of new agents.
- Optimize processes to increase efficiency and sales performance.
Requirements:
- Proven experience as a Supervisor or Team Lead in a call center (sales).
- Strong background in sales (B2C preferred).
- Experience managing remote teams.
- Solid understanding of sales KPIs and performance management.
- Experience with cold sales (prospecting, objection handling).
- Strong leadership and coaching skills.
- High level of responsibility, organization, and self-discipline.
- Advanced Spanish (required).
- Experience in LATAM markets (preferably Guatemala).
This job post is closed.