About UsWe’re TNT Growth – a performance-driven agency that helps leading companies acquire more leads and more customers. Our core focus is on Paid Search management, conversion rate optimization, and reporting & analytics. Our team is sharp, collaborative, and results-obsessed. If you thrive in fast-paced environments, want to grow quickly, and actually care about your impact – you’ll love it here.Former and current clients include: Salesforce, Gusto, Formula 1 Miami, Sweet James, and more.Role OverviewYou are the primary client-facing owner for a portfolio of direct mail accounts. You manage the relationship, the timeline, and the output — end to end. The channel strategy lead owns strategy; you own the execution and the client experience. This role exists so clients never wonder what's happening, and leadership never has to step in to fill gaps.What You OwnDay-to-day client communication across your portfolioCampaign timelines: from brief to mail drop, nothing falls through without you catching itProactive status updates — clients hear from you before they askCoordination with internal teams (creative, data, print vendors) to hit deadlinesFlagging risks early and escalating with a proposed solution, not just a problemDocumentation: creative approvals, list specs, drop dates, performance recapsFirst-line troubleshooting on delivery issues, USPS tracking, and campaign discrepanciesWhat You Do Not OwnChannel strategyMedia budget decisionsFinal creative directionWhat Success Looks LikeClients hit their targets and know why — or why notZero surprises on drop dates, list issues, or budget overrunsClient sentiment scores trend up quarter over quarterThe channel strategy lead is freed to focus on strategy, not logisticsLeadership never has to step in as interim AMWhat We're Looking For2–4 years in a client-facing account or project management role, preferably in direct mail, print, or performance marketingYou are the person who closes the loop — every timeComfortable in ambiguity without needing hand-holdingStrong written communication; you can translate complexity into a clear client updateDetail orientation that doesn't slow you downFamiliarity with direct mail production cycles, USPS Informed Delivery, or list management is a strong plusYou ask questions early, not after something breaksCulture Fit SignalYou take ownership without being told to. You treat client relationships like partnerships, not transactions. You escalate the right things and handle everything else. You're the kind of person who checks the mail drop confirmation before the client does.Compensation$55,000 – $75,000 depending on experience and direct mail backgroundFlexible PTO401kFully Remote
