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Requirements and responsibilities
About StyliticsStylitics is a retail AI platform powering real-world, repeatable success for dozens of enterprise retailers. More than 100 million shoppers each month engage with our AI-driven outfitting, product discovery, and personalization experiences across e-commerce, apps, email, and stores. What sets us apart isn’t just what our AI can generate but the 10+ years of retail data, workflows, tools, experts, and QA systems behind it. These are the mission-critical components required to deliver safe, brand-right, production-ready AI at scale. Retailers trust Stylitics to elevate customer experience, drive revenue, and bring proven AI use cases to life.About the RoleAs a Client Success Manager (CSM), you will own the health, retention, renewal, and growth of your assigned accounts, acting as a trusted advisor to client stakeholders. You’ll build long-term partnerships by deeply understanding your clients’ goals, delivering measurable value, and proactively driving adoption, expansion, and success by coordinating with internal teams across Sales, Client Operations, Styling, Product, Engineering, Analytics, and Marketing to deliver solutions. Beyond managing accounts, you’ll contribute to scaling best practices, mentoring peers, and continuously raising the bar for the Client Success team.This role is strategic and hands-on: you’ll balance day-to-day problem-solving and client advocacy with long-term planning and business impact. Success in this role will be measured by client retention, account growth, and demonstrated ROI on Stylitics’ solutions.What You Will DoStrategic Ownership: Manage a portfolio of 10–15 accounts, developing strategic success plans that align client objectives with Stylitics’ solutions.Client Advocacy: Serve as the primary point of contact for clients, fostering trusted relationships with executives and stakeholders, while surfacing feedback internally to enhance our products and services.Retention, Renewal & Growth: Monitor account health, anticipate churn risks, and proactively implement retention strategies; own renewal activities and identify and convert expansion opportunities in partnership with Sales and internal teams.Value Realization: Continuously demonstrate ROI by providing data-driven insights, monthly performance reports, and executing client business reviews to reinforce value, opportunities, and areas of focus.Driving Results: Consistently achieve strong results on GRR, NRR, and client satisfaction (NPS/CSAT) as key measures of success.Collaboration & Leadership: Partner with internal teams (Sales, Product, Engineering, Styling, Analytics, Operations) to deliver on client goals and support company-wide initiatives.Operational Excellence: Maintain accurate account documentation and information to benefit current and future team members.Continuous Improvement: Continuously build the knowledge and competencies that drive client success, while supporting peer CSMs through best practice sharing, mentoring, and in-the-moment coaching; contribute to evolving client success frameworks, processes, and tools to scale best practices across the team.Must-Have QualificationsBachelor’s Degree from an accredited college or university in Fashion Merchandising, Business Management, Marketing, Communications, or other related fields3+ years of account or project management experience within the B2B SaaS/E-commerce industryExperience in creating customer Success Plans and building strategic roadmaps with customer stakeholders to achieve business objectivesExperience with retail, merchandising, e-commerce industries is a strong plusExperience with tracking and measuring key business metrics (CARR, NRR, GRR)Confident communication (written and oral) skills and a demonstrated ability to work collaboratively with all levels of internal and external organizationsStrong problem-solving, attention to detail, organizational, and time management skills, along with demonstrated strategic thinking abilitiesNice-to-Have QualificationsExperience with process improvements and scaling processes to generate team efficienciesProficiency working with CRM software (e.g. Gainsight,, Salesforce etc.) and project management tools and ticket management tools (e.g. JIRA, Notion, etc) Familiarity with the retail landscape and key industry functions (merchandising, marketing, buying, planning)Dynamic personality able to effectively engage and influence a variety of audiences at all levels of a businessExperience at a high-growth start-up and comfortable with the unknownSalaryWhen we find the right person, we try to put our best foot forward with an offer that excites you and is fair on our end. We consider the skills and experience you bring, what similar jobs pay, and make sure there’s equal pay for equal work among those you’ll be working with. The compensation amount for this role is targeted at $93,000 - $119,000 USD annually. The final offer also takes into account other factors of a total compensation package, including what is market-based on the region. Please note that the range is being shared in good faith and is subject to modification based on changing market and business conditions.Our Benefits & PerksVision and dental insurance options that are fully covered by usMedical plan coverage, with options that start at no cost to youCompetitive salary along with career planning for the futureFor this role, stock options in a company that is growing rapidly and successfullyCommuter benefits programCompany matched 401k plan to help plan for your futureGenerous paid time off policiesWork events - both virtual and in personAccess to ClassPass - a company paid benefit giving you access to numerous physical and mental well being needsWorking with fun, hardworking, nice people who are committed to making a differenceOur ValuesOur values reflect what is important to us at Stylitics and serve as the foundation in which we do business. Each core value is best illustrated by actions and attitudes that each Stylitics team member practices. They define what working at Stylitics means and what our teams embody through their time here.We care deeply about delivering high quality work.We work to be the best partners possible.We get things done.We believe the right team matters most.We think like customers and act like owners.We relish being pioneers.
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