Customer Support Team Lead

Wing Assistant

Emma

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Full-time

Legal agreement: Employment

Compensation

USD650 - 850/month

Remote (for Kenya residents)

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Shared by

about 17 hours ago

Wing Assistant is looking for a Customer Support Team Lead to build, coach, and lead a high-performing remote support team.You'll oversee shift coverage, maintain service quality, manage escalations, monitor SLAs, and drive continuous improvement through reporting and coaching.This opportunity is ideal for professionals with 4+ years of customer support experience, including at least 1 year in a leadership role, who thrive in fast-paced environments and have experience with support platforms like Zendesk, Freshdesk, HubSpot, or Intercom.

About Wing Assistant:

Wing provides small businesses, startups, execs, and enterprises with the top 1% of remote talent to take over recurring work such as Social Media Management, Executive Assistance, Data Entry, Sales Calling, etc. Wing is your incredible, yet super affordable, team member to whom you can delegate excess work while you do the important things to grow your business.

mission:

We're the World's Best Assistant. Hit "Learn More" to speak to an expert about transforming your business! 🚀

Reputation:

Signalers: 1

wingassistant.com/

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Customer Support Team Lead

Emma

Requirements and responsibilities

Skills wanted:

Language(s) required:

About Wing Assistant:

mission:

wingassistant.com/

Admin access needed