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Job DescriptionAgilent Technologies inspires and supports discoveries that advance the quality of life. We empower life science, diagnostic, and applied market laboratories around the world with cutting-edge instruments, services, consumables, applications, and expertise. Our mission is to help customers uncover the insights they need to improve the world around us. Learn more at www.agilent.com.As a Field Service Engineer, you will be a key technical resource supporting Agilent’s IVD biopsy tissue stainer instrumentation systems and other multi-vendor solutions. You’ll work in a variety of laboratory environments, applying your technical expertise, problem-solving skills, and customer-first mindset to ensure optimal instrument performance and customer satisfaction.This role is ideal for individuals who thrive on continuous learning, enjoy hands-on work, and value building strong customer relationships.Perform on-site installation, implementation, maintenance, and repair of Agilent and third-party systems, including hardware, software, networking products, and operating systemsOptimize system configurations and troubleshoot performance issuesDeliver preventive maintenance, upgrades, and emergency repairsRespond promptly to service requests and proactively communicate with customers throughout the service processAdvise customers on preventive maintenance and configuration best practices to ensure optimal performanceCollaborate with managers and sales teams to align service delivery with customer expectationsMaintain compliance with Agilent policies and uphold our reputation for exceptional customer serviceProvide feedback to Product Specialists, manufacturing teams, and OEM vendors regarding performance anomaliesDocument service activities, time, and expenses accurately in SAP and other systemsTrain customers and fellow engineers on equipment operation and maintenanceSupport complaint handling and quality systems as requiredTerritory Coverage:This is a multistate territory with primary coverage in Philadelphia, and the Northeastern U.S. regularly.The ideal candidate must reside within a 60-mile radius of Philadelphia.Travel will include daily, overnight, and occasional weekend travel, as needed, primarily throughout the Northeastern US region.The ability to travel to support clients throughout the U.S. is a requirement.Ability to travel up to 50% or more.Job RequirementsMust consent to and meet Agilent-approved customer/vendor credentialing requirements to access customer sites. These may include proof of identification, certifications, and compliance with health and safety protocols.QualificationsHigh school diploma, military training, associate degree, or relevant college coursework in electronics or a related field requiredBachelor’s or Master’s degree in Chemistry, Biochemistry, Biotechnology, or a related science field is a plus4+ years of experience in a similar role or as an end user of clinical/analytical instrumentation in regulated lab environmentsHands-on experience with instrumentation maintenance, troubleshooting, and repair preferredFamiliarity with Agilent biopsy tissue stainers is a plusStrong problem-solving and communication skillsProficient in computer systems; able to analyze data using Excel (pivot tables) and complete online training modulesAgilent proudly welcomes candidates with military experience.Relevant MOS/AFSC codes include: 15F, 15B, 15D, 25Q, 25S, 25U, 1U0X1, 2A3XX, 2T270, ET, FT, 1733, 1734, 1736, 1737Additional DetailsThis job has a full time weekly schedule. It includes the option to work remotely. Applications for this job will be accepted until at least August 6, 2026 or until the job is no longer posted. In the US, this position is eligible for choice of company car or reimbursement for personal vehicle usage.The full-time equivalent pay range for this position is $43.12 - $67.37/hr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies, Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels. All individuals, regardless of personal characteristics, are encouraged to apply.Travel Required: 100% of the TimeShift: DayDuration: No End DateJob Function: Services & SupportAbout AgilentAs a global leader in laboratory and clinical technologies, we are passionate about bringing great science to life. Our commitment to quality and innovation supports cutting-edge life science research, patient diagnostics, and ensures the safety of water, food, and pharmaceuticals.Leveraging more than 50 years of expertise, we create advanced instruments, software, and consumables supported by teams of highly skilled and knowledgeable people. With 18,000 employees around the world, our global reach and comprehensive solutions provide the most reliable and accurate results, as well as optimal scientific, economic, and operational outcomes. We work collaboratively with our customers on their journey to make a real difference in human lives. Our culture is founded on trust, respect, and uncompromising integrity, and we pride ourselves on being a dynamic and inclusive workplace that celebrates diversity and fosters innovation.We can’t wait for you to join us as we continue our mission to improve the world around us. Information about Agilent is available at Agilent.com.
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