For companies:
For professionals:
For everyone:
Responsibilities
Schedule:
- Monday-Friday, 8am-5pm.
- No holidays or weekends.
Program Overview:
- OhioRISE manages the behavioral health benefit for eligible children and young adults receiving Medicaid services in Ohio.
- The CMA will regularly interface with various groups around the state who are providing care coordination services or supporting the services that are utilized by our membership.
- This can include, but are not limited to, care coordinators, managers, community members, referral sources, children services, children/young adults, guardians, family members, case managers, and behavioral health providers.
Role Responsibilities:
- Serve as the front desk to the OhioRISE plan.
- Act as an administrative and operational support partner to the Care Coordination department.
- Work on a variety of administrative tasks to assist the Care Coordination department.
- Manage the inbound care management queue line.
- Respond to questions and inquiries from members, guardians, or parties assisting with services.
- Take referrals for OhioRISE.
- Confirm Medicaid eligibility.
- Process referrals.
- Complete Health Risk Assessments for all members assigned.
- Practice a high level of professionalism, adaptability, accountability, and emotional intelligence at all times when interacting with various departments or member representatives.
- Manage competing priorities.
- Maintain accuracy in a fast-paced environment.
- Adapt quickly as operational needs and program priorities evolve.
- Support administrative needs involving complex data systems, an Electronic Record System, and/or Excel.
- Maintain flexibility as tasks can change with little notice to meet the demands of the health plan.
Required Skills and Attributes:
- Strong time management skills.
- Initiative.
- Attention to detail.
- Critical thinking.
- Ability to work independently while maintaining consistent communication and collaboration with team members and leadership.
- Accountability for information shared and workflows completed.
- Ability to balance compassion with efficiency and professionalism when supporting vulnerable populations and families navigating complex systems.
- Maintain confidentiality and comply with all HIPAA and organizational privacy requirements.
Position Details:
- The Care Management Associate (CMA) role is a full-time remote telework position.
- Qualified candidates must reside in Ohio.
- Candidates must have a private location to complete all work that is free from distractions or other individuals.
- Candidates must secure their own internet.
- Equipment will be provided prior to the first day.
Experience:
- Minimum 1 year of relevant experience.
- Experience with outbound calls.
- Experience in a fast-paced healthcare setting.
Education:
- High school diploma or GED equivalent.
Closes in:
0
days
0
hours
0
min
0
sec
tune NOT FOR YOU? IMPROVE YOUR RESULTS