We are looking for a proactive and organized Administrative & Marketing Support Specialist to provide customer-facing support, marketing assistance, and operational support for a growing service-based business.Key ResponsibilitiesPhone & Customer CommunicationAnswer incoming calls professionally and promptlyHandle client inquiries and provide excellent customer serviceAssist with virtual interviews and other client-facing communications as neededMarketing SupportManage consistent social media posting and engagementExecute and monitor email marketing campaigns using Mailchimp and ZapierSupport ongoing marketing initiatives and promotional activitiesMaintain marketing schedules and ensure campaign consistencyAdministrative & Operational SupportAssist with CRM management and data updatesHandle general administrative and back-office tasksSupport daily operations and help keep internal processes organizedFree up leadership to focus on client relationships and business growthSOP & Process DocumentationReview, organize, and improve existing SOPsCreate clear process documentation, checklists, and training materialsUtilize Loom recordings, training videos, and other resources to document workflowsIdentify gaps in procedures and recommend process improvementsQualificationsExcellent verbal and written English communication skillsStrong customer service and phone-handling experienceExperience with CRM systems and administrative supportFamiliarity with Mailchimp, Zapier, Loom, or similar toolsHighly organized with strong attention to detailAbility to work independently and take initiativeProcess-oriented with strong follow-through and accountabilityWhat We're Looking ForReliable and consistent professional who takes ownership of tasksStrong communicator who can confidently interact with clientsQuick learner who can adapt to existing systems and processesSomeone who values organization, efficiency, and continuous improvementSuccess in This RoleConsistent client communication and follow-upReliable execution of marketing activitiesWell-documented and organized SOPs and processesReduced administrative workload for leadershipImproved operational efficiency and follow-through across the business

Administrative & Marketing Support Specialist (AB)

Emma

Responsibilities

Skills wanted:

Language(s) required:

Angela Chanowsky

Angela Chanowsky

About Unique Genius:

unique-genius.com/

Admin access needed