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Responsibilities
At Linear, we're building the product development system for teams and agents. AI is fundamentally changing how software gets built, and we’re shaping the tools this new era requires.Founded in 2019, Linear has become the platform of choice for more than 40,000 companies (including OpenAI, Coinbase, and Ramp) to plan, build, and ship their products. Today, our team is distributed across North America, Europe, and Australia, and we’re continuing to grow internationally. What unites us is relentless focus, fast execution, and a deep care for software craftsmanship.As Linear moves upmarket, the gap between deal close and successful enterprise rollout has become our most important surface area. We're hiring an Implementation Manager to own that gap. You will be the single point of accountability from signed contract through successful go-live, coordinating across CSM, Solutions Engineering, Customer Education, Sales, and the customer's own teams to make every enterprise rollout repeatable, on time, and high quality.Location & work modeLinear is a remote-first company, with optional co-working offices in San Francisco, New York, and London. This role is open to candidates based in North America. EST time zone is preferred for this position. We value deep focus and async collaboration, with intentional moments to connect in person through team off-sites, optional co-working, and occasional travel.What you'll doOwn end-to-end implementation plans for enterprise customers: timeline, milestones, dependencies, risk, and stakeholder accountabilityRun the handoff from Sales at deal close in partnership with Customer Success and Solutions Engineering: validate services scope, timeline commitments, complexity signals, and migration readinessCoordinate workspace architecture, migration, and integration workstreams (SSO/SCIM, Slack, GitHub, Jira sync, custom integrations) across customer IT, Solutions Engineering, and engineering escalationsBuild the enablement calendar in partnership with Customer Education, drive persona-based training plans, and run wave-by-wave rollout planningOwn go-live execution and the first 30 days post-launch: adoption tracking, rapid issue triage, and a structured handoff to the CSMDefine and enforce the services engagement model so every enterprise deal has a clear scope, deliverables, and boundaries before kickoffBuild the implementation playbook: turn each rollout into a documented, repeatable framework that scales with the businessWhat we're looking for5+ years in implementation management, technical program management, or enterprise onboarding at a B2B SaaS companyTrack record managing multi-workstream, multi-stakeholder enterprise rollouts (1,000+ user deployments preferred)Deep fluency with structured project management: implementation plans, dependencies, owners, risk trackingAbility to coordinate technical and non-technical teams without owning the technical execution directlyStrong executive communication: comfortable running a steering committee, delivering a VP-level status update, and working with a customer IT admin in the same dayExperience defining and enforcing services scope: scoping engagements, setting expectations on hours and deliverables, and managing scope creepBonus: familiarity with enterprise migration patterns, SSO/SCIM provisioning, integration configuration at scale, or experience working alongside Solutions Engineering or Professional ServicesWhat we offerWe're a small, focused team that cares deeply about the quality of our work and the people we do it with. Here's what you can expect:Competitive salary and equityEmployee-friendly equity terms including early exercise in the US and extended exercise windowsDaily meal and coffee stipend on every workdayPaid co-working space or deskHealth coverage (based on country requirements)5 weeks paid vacation, plus local statutory holidays4 months paid parental leavePaid month off after 4 years & every 2 years thereafterRegular team events and off-sitesRemote-first with no required commuteLearn how we think and work:A story about our mission: Read MeOur hiring process: How we hire at LinearOur CEO and co-founder, Karri at 20VC: How to Grow Capital Efficiently in a World of BS GrowthMake an Org Chart You Want to Ship — Advice from Linear on How Heirloom Tomatoes Should Inspire Team DesignBuilding our teams: Why and how we do work trials at LinearA video series: Conversations on QualityRead about our recent Series C Fundraise and Giving our team liquidityLinear is an equal opportunity employer. We do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.
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