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Responsibilities
About the RoleThe Deal Desk Analyst is responsible for the management and execution of all quote-to-cash activities. This includes a comprehensive understanding of Hyland's product lines, the ability to analyze deal structures, and the expertise to lead them through to execution. This role combines operational precision, cross-functional collaboration, and a customer-first mindset to drive sales efficiency and profitability.Your Role Responsibilities? Here's What You'll Do.Manage all quote-to-cash activities within an assigned vertical, applying deal structure expertise to ensure deals are processed efficiently and structured to maximize sales and profitability.Serve as a trusted advisor to the Deal Advisory Analyst on deal structure and quoting for standard contracts, while communicating with multiple departments to review and escalate routine issues.Review all contractual terms and conditions to verify compliance with internal policies and corporate initiatives, clearly communicating accounting, audit guidelines, and exception management to sales and sales leadership.Work closely with key stakeholders to drive assigned contracts and quotes to completion, facilitating timely and seamless handoffs to customer operations with all required documentation.Review, investigate, and resolve operational questions and issues for account managers and clients, collaborating with IT to troubleshoot data transmission issues and implement process changes as needed.Participate in UAT testing, consistently meet predetermined SLAs, and contribute to process improvements that drive operational consistency and efficiency across the team.Role EssentialsProven experience as a Deal Desk Analyst with a strong understanding of quote-to-cash processes and deal structures.Experience in software sales or contract negotiation within the software industry.Strong analytical, critical thinking, and problem-solving skills with the ability to manage projects independently to completion.Excellent oral and written communication skills with the ability to engage across departments with professionalism, discretion, and tact.Solid knowledge of revenue recognition guidelines and a foundational understanding of software functionality and licensing strategies.What We'd Like to SeeDemonstrated ability to thrive in a fast-paced, deadline-driven environment with strong follow-through and a customer-service-oriented approach.Strong organizational and time management skills with the ability to handle multiple priorities simultaneously.Proven ability to build rapport, gain the trust of stakeholders, and drive consensus across cross-functional teams.Experience handling confidential and sensitive information with a high level of integrity and discretion.Familiarity with CRM or CPQ platforms and a willingness to continuously expand knowledge of Hyland's product suite and licensing strategies.Pay Transparency10,500 – 11,500 PLN gross monthly (employment contract / umowa o pracę)About HylandHyland is the pioneer of the Content Innovation Cloud™, delivering ubiquitous enterprise intelligence to organizations with solutions that unlock actionable insights and drive automation.Trusted by thousands of organizations worldwide, including many of the Fortune 100, Hyland's solutions create the foundation for a connected, agentic enterprise, where teams harness the power of AI to redefine how they operate and engage with those they serve. For additional information on Hyland's platform and services, please visit Hyland.com.© Hyland. All rights reserved.
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