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Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster.About the RoleAs the Founding Conversational Designer for EMEA, you will play a pivotal role in shaping how Cresta delivers conversational AI solutions across the region. You’ll lead the design and deployment of best-in-class AI conversation models that power real-time coaching and assistance for contact center agents, as well as virtual agents across voice and chat experiences.This is a highly strategic, customer-facing role that combines conversational design expertise with strong project ownership and regional influence. As one of the first hires focused on Conversation Design in EMEA, you will help establish delivery best practices, scale customer impact, and serve as a key partner in expanding Cresta’s presence across international markets.You will manage complex AI delivery engagements from initial discovery through deployment and optimization, ensuring projects stay on track, stakeholders remain aligned, and outcomes drive measurable business value.You’ll collaborate closely with cross-functional teams across Machine Learning, Data Science, Engineering, Product, Project Management, and Customer Success, while acting as a trusted advisor to customers throughout implementation. You’ll also help customers design, build, and maintain their own models using Cresta Opera, our proprietary self-service platform.ResponsibilitiesOwn end-to-end AI delivery projects across EMEA, including discovery, requirements gathering, solution design, build, deployment, QA, and post-launch optimizationServe as a founding regional expert in conversational design, helping shape scalable delivery frameworks and best practices for international customersManage multiple concurrent customer implementations while balancing timelines, priorities, and stakeholder expectationsPartner cross-functionally to define scope, track milestones, mitigate risks, and ensure successful executionTranslate customer business objectives into scalable conversational AI solutions across sales, retention, collections, and customer service use casesDrive alignment with customer stakeholders through regular working sessions, solution reviews, and executive-level presentationsLead model maintenance and performance tuning efforts to ensure ongoing quality and measurable impactDeliver Cresta’s Opera Enablement Program to key stakeholders, empowering customers to independently design, build, and QA their own AI modelsDesign and develop virtual agent solutions using flow-based, prompt-based, and hybrid architecturesContribute to internal documentation, implementation standards, and repeatable delivery methodologies as Cresta scales globallyPartner closely with teams in North America while helping establish regional expertise and customer success across EMEAQualifications We ValueStrong written and verbal communication skills, with the ability to influence both technical and business stakeholdersDemonstrated project management experience, including managing multiple complex workstreams simultaneouslyProven ability to independently own deliverables, timelines, and cross-functional coordination in a fast-paced environment2+ years of experience in conversational design, conversational AI, bot development, or related fieldsExperience presenting complex solutions to enterprise customer stakeholders, including executive audiencesExperience working directly with enterprise customers in implementation, consulting, or delivery rolesExperience operating in global or international customer environments preferredFluency in a second language strongly preferredBackground in Linguistics preferredExperience with prompt engineering preferredExperience with Dialogflow CX preferredPerks & Benefits:We offer a comprehensive and people-first benefits package to support you at work and in life:Comprehensive medical, dental, and vision coverage with plans to fit you and your familyPaid parental leave for all new parents welcoming a new childRemote work setup budget to help you create a productive home officeMonthly wellness and communication stipend to keep you connected and balanced20 days of vacation time to promote a healthy work-life blendCompensation at Cresta:Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.Total compensation includes Base + Bonus + Equity, along with a comprehensive benefits package for you and your family.
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