Solutions Architect (CCaaS/CX)

Miratech

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Emma

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Full-time

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Remote (for United Kingdom residents)

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5 days ago

Join Miratech and help architect next-generation cloud contact center solutions for global enterprises.What we're looking for:10+ years in CX/Contact Center ecosystem5+ years with Genesys Cloud + one of Amazon Connect, Five9, Google CCAI, NICE CXone, or TalkdeskAWS/GCP Cloud expertiseAI-powered CX solutions (Voice Bots, Chatbots, Agent Assist, Automated QM)Experience with CRM, WFM, Speech Analytics & Omnichannel CX

Expert

Amazon Connect

Client experience (CX)

Five9

Genesys Cloud

Proficient

CRM

Chatbots

Cloud architecture

Speech Analytics

About Miratech:

Miratech helps visionaries to change the world. We are a global IT services and consulting company that brings together global enterprise innovation and start-up innovation. Today we support digital transformation for the largest enterprises on the planet. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. Our culture of Relentless Performance enables over 99% of Miratech’s engagements to succeed by meeting or exceeding scope, schedule and/or budget objectives since our inception in 1989. For additional information about Miratech, please visit www.miratechgroup.com

mission:

Helping Visionaries Change the World

Reputation:

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Signalers: 3

www.miratechgroup.com/

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Solutions Architect (CCaaS/CX)

Emma

Responsibilities

Skills wanted:

Language(s) required:

About Miratech:

mission:

www.miratechgroup.com/

Admin access needed