HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states. The Director, Order to Cash will own the full customer transaction lifecycle. Ownership does not begin at billing — it begins the moment a renewal or new sale is closed, and continues through invoicing, collections, and cash application. This leader will develop a high-performing team, ensure accurate and timely execution across the entire order-to-cash flow, drive collections performance, and provide executive-level reporting that supports leadership decision-making. The ideal candidate brings a foundational understanding of accounting principles, strong cross-functional communication skills, and a process-first mindset.This position is opened to candidates that are located within the New York City, Minneapolis-St. Paul, and Washington, DC-Baltimore metro areas.Essential Job DutiesTeam LeadershipLead, mentor, and develop a team of 3–5 billing and collections specialistsSet clear performance expectations, conduct regular 1:1s, and manage workload distributionFoster a culture of accountability, continuous improvement, and collaborationRevenue Lifecycle & Transaction OwnershipOwn the end-to-end customer transaction lifecycle — from the point a renewal or new sale is closed, through order setup, invoicing, collections, and cash application — ensuring accuracy and continuity at every stageOwn all customer contract transactions end-to-end — including renewals, closed-won new business, upsells, downsells, and terminations — partnering with Customer Success and Sales to ensure each is executed accurately and flows cleanly into downstream transaction setup and billingOversee the end-to-end billing cycle including invoicing, collections, and cash application in NetSuiteManage customer account reconciliations and ensure accurate GL coding and proper billing categorizationMonitor and manage accounts receivable aging to minimize DSO and maximize cash flowCoordinate with Customer Success and external clients to resolve billing disputes and payment inquiriesEnsure billing data integrity across NetSuite and Salesforce, including subscription items and charge schedulesReconciliation & Accounting OversightPerform and oversee account-level reconciliations between Salesforce (CRM) and NetSuite (billing/ERP system of record)Understand the basic GL impact of billing events, adjustments, credits, and collections activityPartner with the accounting and FP&A team to support month-end close, accruals, and audit requestsReporting & Executive SummariesDevelop and maintain dashboards and KPI reports covering collections rates, aging buckets, DSO, and cash trendsEngage directly in weekly aging reviews, top delinquent account analysis, and high-risk customer situationsPrepare concise executive summaries that translate AR and collections data into actionable insights for leadershipDefine, track, and communicate team output metrics to measure productivity and process effectivenessProcess ImprovementDocument, standardize, and continuously refine workflows across the full order-to-cash lifecycleIdentify and implement process automation opportunities to increase efficiency and reduce manual errorDesign and enforce disciplined collections operating rhythms, including daily, weekly, and monthly execution cadencesLead hands-on improvements across collections, billing accuracy, cash application, and dispute workflowsEnsure improvements are embedded into daily execution, not just documented in policyPartner with Finance, Engineering, and Product teams to drive system improvements in NetSuite and SalesforceCross-Functional CollaborationPartner closely with Customer Success and Account Management to ensure seamless handoffs and a smooth customer experience across the transaction lifecycleCollaborate with Sales Ops and RevOps on new customer onboarding, renewals, contract changes, and upsell processingMaintain strong working relationships with external clients to support payment resolution and retentionOther Job DutiesOther duties as assigned by supervisor or HHAeXchange leader.Travel RequirementsTravel up to 10%, including overnight travelRequired Education, Experience, Certifications and SkillsRequired10+ years of experience across billing, collections, revenue operations, or the order-to-cash lifecycle, including 5+ years leading a teamHands-on experience with NetSuite (invoicing, AR, reconciliation, reporting)Experience working with Salesforce as a CRM and/or billing system of recordBasic understanding of accounting principles — comfortable with GL impact of billing transactions, credits, and adjustmentsDemonstrated experience leading and developing a high performing team in a fast-paced environmentProven ability to design, document, and optimize operational processesExcellent written and verbal communication skills, including experience presenting to senior leadershipStrong analytical skills with the ability to build executive-facing reports and dashboardsPreferredFamiliarity with healthcare, homecare, or Medicaid billing (e.g., payer billing, EVV, or healthcare AR)Experience in a SaaS or subscription-based business modelFamiliarity with Salesforce CPQ, ZoneBilling, or similar billing toolsBachelor's degree in Accounting, Finance, Business, or a related field (or equivalent experience)Experience working cross-functionally with Customer Success, RevOps, or Sales teamsThe base salary range for this US-based, full-time, and exempt position is $141,000-175,000/yr, not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.This is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.
20 days ago