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About EmaEma is building the world’s leading Agentic AI platform to transform enterprise productivity. We enable organizations to delegate repetitive tasks to Ema, the Universal AI Employee, delivering 10x gains in workforce efficiency, across functions. Founded by former executives from Google, Coinbase, Flipkart, and Okta, our team includes engineers from premier tech companies and graduates of Stanford, MIT, UC Berkeley, CMU, and IITs.We are backed by industry leading investors including Accel, Naspers/Prosus, Section32, and angels like Sheryl Sandberg and Dustin Moskovitz. Headquartered in Silicon Valley and with offices in London, Bangalore and Vancouver and Bangalore, Ema is at the frontier of what Agentic AI can do in production — we ship real systems that run real business processes at scale.Who You AreThe AI Implementation Engineer owns the technical delivery and stabilization of Ema's agentic AI solutions in customer environments — from commitment through production rollout and steady state. This is a hands-on, post-sales, customer-facing engineering role: you build, you deliver, and you are the technical anchor the customer leans on. You are equally comfortable writing production code, debugging an integration the night before a go-live, walking a customer's VP of Operations through an architecture decision and translating a messy business problem into a feasible agentic workflow. You thrive in ambiguity, make abstract problems concrete, and reduce chaos rather than amplify it when things go wrong. You'll work closely with Value Engineering, Product, Engineering, Infrastructure, and the customer's IT and business teams to prove that agentic AI can be implemented responsibly — not heroically.What You'll Work OnEnd-to-End AI Delivery OwnershipOwn technical delivery from design alignment through production rollout and StabilizationConfigure, extend, and integrate Ema's agentic AI platform to meet customer requirementsEnsure solutions align with Ema's agentic architecture and platform capabilitiesHands-On EngineeringWrite clean, efficient, maintainable code to build customer integrations, custom agents, and workflow extensionsBuild and maintain APIs (REST, gRPC) and integrations across enterprise SaaS systemsWork with back-end languages such as Python and Go, and contribute to front-end interfaces (React/Angular, HTML, CSS, JavaScript) where customer-facing tooling is neededWork with data stores such as PostgreSQL, Clickhouse, Elastic, and Redis to shape scalable, extensible schemas for customer deploymentsFeasibility Judgment & Agentic Workflow TranslationDevelop deep understanding of each customer's business processes, systems, and constraintsTranslate business workflows into feasible agentic AI workflows — and push back when something shouldn't be builtAnticipate where AI implementations break: integrations, data quality, scale, edge casesCustomer Leadership (Post-Sales)Be the primary technical point of contact for customer business and IT stakeholders during implementationCoach customer teams and internal partners during high-stress phases — go-lives, incidents, scope changesCommunicate progress, risks, and decisions clearly across technical and executive audiencesProduction Readiness & StabilizationStand systems up in multi-tenant SaaS environments and harden them for productionApply security best practices and enterprise integration patterns (auth, RBAC, audit, compliance)Track success through adoption signals and outcome metrics — not just feature shipmentStabilize systems post go-live under real pressureCross-Functional CollaborationCoordinate across Ema Engineering, Product, Data, Infrastructure, and Value EngineeringFeed customer learnings back into product and platform improvementsContribute to shared standards, delivery discipline, and reusable patterns across the implementation teamIdeally, You'd Have5–8 years of relevant experience in technical implementation, post-sales engineering, solutions engineering, or hands-on software engineering with significant customer-facing exposureBachelor's degree in Computer Science or related fieldHands-on production experience with agentic AI, automation, LLM applications, or workflow orchestration platforms — beyond pilotsStrong back-end engineering skills in Python and/or Go; solid foundations in algorithms, data structures, and object-oriented programmingExperience designing and building APIs (REST, gRPC) and integrations across enterprise systemsWorking knowledge of databases (PostgreSQL, Elastic, Redis, Clickhouse) and front- end frameworks (React or Angular)Experience with cloud platforms (AWS, GCP, Azure) and containerization (Docker, Kubernetes)Experience deploying and operating software in multi-tenant SaaS environmentsUnderstanding of security best practices and protocols for enterprise softwareTrack record of owning customer-facing delivery end-to-end — production, scale, and accountabilityBackground in fast-growing startups or enterprise platform companiesStrong technical judgment, calm under pressure, and excellent written and verbal communication with both engineers and business stakeholdersExperience working with global, distributed teamsCompensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.Ema Unlimited is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or genetics.
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