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Position Summary:We are seeking a highly experienced Cloud Solution Architect with deep expertise in AWS to design and lead scalable, secure, and compliant cloud architectures. The ideal candidate will have strong capabilities in data engineering, identity and access management, serverless architecture, API-driven data platforms, and cloud-based contact center solutions. This role requires strategic vision and hands-on experience enabling best practices in cloud design, security, data workflows, infrastructure automation, and deployment.Key Responsibilities:Design and lead secure, highly available cloud architectures primarily on AWSArchitect identity and access management solutions, including federated authentication, multi-factor authentication, and customer identity and access management (CIAM)Drive best practices in designing event-driven, serverless applications with AWS Lambda, API Gateway, EventBridge, SQS and other AWS ServicesDesign scalable data engineering platforms for ingestion, normalization, enrichment, and API-driven data integration leveraging AWS services such as RDS, DynamoDB, S3, Glue, Athena and ETL frameworksPlan and govern integration strategies for cloud contact center solutions like Amazon Connect with backend systemsEnforce cloud security measures focusing on encryption, audit logging, GDPR/CCPA/FedRAMP compliance, and the principle of least privilege via IAMDefine and implement Infrastructure as Code (IaC) using Terraform and AWS CloudFormation to automate provisioning and configurationLead development and maintenance of reusable IaC modules and best practices for scalability, security, and complianceCollaborate with DevOps teams to integrate IaC pipelines into CI/CD workflows for repeatable and auditable deploymentsReview and enforce standards related to IaC code quality, security policies, and version controlCollaborate with cross-functional teams to translate business needs into secure, scalable cloud and data solutionsEvaluate emerging AWS cloud technologies to improve architecture and operational efficiencyProduce architecture documentation including design decisions, tradeoffs, and security controlsCommunicate complex technical concepts effectively to technical and non-technical stakeholdersRequired Qualifications:Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience)10+ years of professional experience in cloud architecture with deep AWS expertiseRelevant AWS certifications (Solutions Architect (Mandatory), Security Specialty(nice to have))Proven experience designing identity management and secure access using AWS Cognito, IAM, and federation protocols (SAML, OIDC, OAuth2)Strong skills in serverless, event-driven architecture with AWS Lambda, API Gateway, SQS, and EventBridgeExperience building and architecting data engineering platforms based on relational (PostgreSQL/Aurora RDS), NoSQL (DynamoDB), caching (ElastiCache/Redis), and ETL pipelinesKnowledge of cloud contact center solutions, ideally Amazon Connect, including integration strategiesExpertise in cloud security and compliance frameworks, encryption, data governance, and auditabilityHands-on experience with Terraform and CloudFormation for Infrastructure as Code at scaleProven ability to implement and govern CI/CD pipelines involving IaC deployments and automated testingExcellent communication, leadership, and collaboration capabilitiesPreferred Qualifications:Nice to have: Experience with multi-cloud or hybrid cloud environmentsFamiliarity with DevOps principles and toolingKnowledge of customer experience, contact center, or identity platformsNice to have: Experience designing & integrating AI/ML solutions for customer support/service automation using AWS SageMaker, Comprehend, or LexNice to have: Familiarity with the Zendesk ecosystem and integration patterns around customer experience platformsPlease note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based.The intelligent heart of customer experienceZendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace.Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.
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