2020 Summer Internship at Traveling Teams | Torre
2020 Summer Internship
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Traveling Teams

2020 Summer Internship

Traveling Teams
Posted by
Sebastián Valencia Gómez
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Internship
Ongoing
Unpaid
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Northville, Míchigan, EE. UU.
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Posted almost 6 years ago

Requirements and responsibilities

• Answer incoming calls and assist with reservations, confirmations, room need requests, and questions. • Greet calls warmly and perform reservation procedures. • Explain hotel details, rates, services, amenities, and other information about the hotel as requested. • Sell, process, enter, and confirm room reservations using selling techniques and strategies. • Maintain knowledge of our reporting system, current events and potential issues. • Provide incoming callers with appropriate room assignments and types while up-selling when appropriate. • Verify payment for stay including incidental costs by obtaining credit information. • Assist incoming callers with issues and complaints, with empathy and a focus on guest satisfaction. • Use supervisor support when necessary. • Answer incoming calls within 3 rings with TRAVELING TEAMS® greeting. • Assist other departments as assigned by leadership.
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