Customer Success Manager

FulcrumLATAM

Posted by

(28)

Emma

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Full-time

Base compensation

USD850 - 1k/month

+ Health Insurance

Non-negotiable

Medellín, Antioquia, Colombia

Posted about 5 years ago

• Be a product and demo expert • Manage the lifecycle of our customers, delivering world-class customer onboarding, training, support, and engagement. • Expand revenue in accounts through identifying cross-sell and up-sell opportunities. • Continuously optimize processes to enhance our value generation for our customers. • Drive adoption of new products as they go-to-market. • Incorporate key customer feedback into product and process improvement. • Uphold our mission to create joy through great products and service by delivering an exceptional experience for all customers. • Ability to triage customers’ service requests and manage resolution effectively and efficiently.

Discover your cultural fit with the team

Jobs posted: 4

Candidate review speed: ~4 hours

Signalers: 1.8K

User since: Oct 2020

Jobs posted: 4

Candidate review speed: ~4 hours

Signalers: 1.5K

User since: Jul 2021

About FulcrumLATAM:

FulcrumLATAM is a near-sourcing company that provides high-quality, customized services to help companies find the best off-shore talent and resources. We handle recruitment, payroll, office space, and administrative tasks, so you can focus on building your business with the best possible team.

mission:

At FulcrumLATAM, we aim to empower companies worldwide to build their businesses with the best-hidden talent in Latin America. We strive to be a reliable and trusted partner that helps you find the right people for your company's needs, so you can focus on growing your business and achieving your goals.

Job benefits for full-time members:

Reputation:

(38)

Jobs posted: 13

Candidate review speed: ~2 hours

Signalers: 219

learn more about FulcrumLATAM

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Customer Success Manager

Emma

Responsibilities

Skills wanted:

Language(s) required:

Daniela Velásquez Cadavid Verified

Jessica Tovar Verified