Vendors: - Own every relationship with our decorators (screen print, embroidery, DTF, DTG, laser and hard goods), blank distributors, and overseas factories. - Send clean POs with art, placements, quantities, and ship dates. - Approve proofs and sew-outs before anything runs. - Know each vendor's strengths, minimums, lead times, and pricing, and route every job to the right one. - Negotiate pricing, rush fees, and terms. - Hold vendors to quality and dates, and replace the ones that keep missing. Orders, on time: - Build every order's timeline backward from the client's in-hands date including blanks, decoration, QC, and shipping. - Order blanks, confirm stock and substitutes, and track every shipment into the decorator. - Run the production board daily. - Ensure every open order has a status and a committed ship date. - Flag any order at risk at least 48 hours before it slips, with a fix already in hand. - Own quality by checking proofs, photos, and samples before goods ship. - Resolve misprints and shortages with the vendor. - Coordinate shipping, including multi-address drops and international DDP. New vendors and rush support for sales: - Find who can make items we have not made before (custom plush, enamel pins, cut-and-sew, packaging) and provide price, lead time, and a sample plan within one business day. - Give sales fast feasibility answers regarding decoration methods, costs, and arrival times. - Build a bench of vetted backup vendors in every category so no order depends on one shop. - Join client calls when the question is production.

Production Manager

Emma

Responsibilities

Skills wanted:

Language(s) required:

Eric Kami

About Better Swag:

mission:

betterswag.com/

Admin access needed