Tier 3 Network Engineer.
Salary: R30,000 – R36,000 CTC per month.
Area: Plattekloof, Cape Town.
Type: Onsite.
About the Role:
- If you are the engineer others turn to when a technical issue gets complicated, this could be a great next step.
- Our client, an established IT services company, is looking for an experienced Tier 3 Network Engineer to take ownership of complex technical escalations, support infrastructure projects and provide technical guidance to other engineers.
- This is a hands-on role in a Managed Service Provider environment, working across multiple client networks and infrastructure platforms.
- You will work with Fortinet, Windows Server, Microsoft 365, Azure, VMware, Hyper-V, networking and security technologies.
- You will also have the opportunity to mentor engineers and contribute to technical projects.
Responsibilities:
- Resolve complex Tier 3 incidents escalated by Tier 1 and Tier 2 engineers.
- Troubleshoot network, firewall, server, cloud, virtualization and security issues.
- Configure and maintain firewalls, switches, VPNs, VLANs, wireless networks and LAN/WAN connectivity.
- Support Windows Server, Active Directory, Microsoft 365, Entra ID, Intune and Azure environments.
- Manage VMware and Hyper-V virtualization environments.
- Support backup, disaster recovery, endpoint protection and email security solutions.
- Investigate recurring incidents, identify root causes and implement preventative solutions.
- Plan and deliver infrastructure upgrades, migrations, firewall replacements and cloud deployments.
- Prepare technical documentation, project plans, Statements of Work and bills of materials.
- Mentor junior engineers and provide technical guidance during escalations.
- Communicate with clients, manage technical expectations and maintain service delivery standards.
- Identify opportunities to improve infrastructure reliability, monitoring and automation.
Requirements:
- Minimum 6 years of experience in IT support, network engineering or infrastructure, preferably within a Managed Service Provider environment.
- Proven Tier 3 experience resolving complex technical issues independently.
- Strong networking knowledge covering TCP/IP, DNS, DHCP, subnetting, VLANs, routing, switching, VPNs and LAN/WAN.
- Hands-on experience with Fortinet FortiGate firewalls and network security.
- Advanced knowledge of Windows Server, Active Directory and Group Policy.
- Experience with Microsoft 365, Exchange Online, Entra ID, Intune and Azure.
- Experience with VMware vSphere/ESXi and/or Microsoft Hyper-V.
- Knowledge of SAN/NAS storage, backups and disaster recovery, ideally Veeam or Acronis.
- Familiarity with endpoint security, EDR and remote monitoring tools such as Sophos, Barracuda or equivalent solutions.
- PowerShell scripting and automation skills.
- Understanding of incident, problem and change management.
- Experience guiding engineers and delivering technical infrastructure projects.
- Strong troubleshooting, documentation and client communication skills.
Advantageous Certifications:
- Relevant Fortinet, CCNA, Microsoft Azure (AZ-104), Microsoft 365, VMware, Veeam, Sophos or ITIL certifications will be advantageous.
- Practical technical experience is equally important.
Application Instructions:
- If you enjoy solving difficult technical problems, taking ownership and working across different client environments, we would love to hear from you.
