The Role:11:11 is looking for a Manager, Cloud Integrations to lead a team of Technical Support Representatives in guaranteeing a positive experience for 11:11 customer migrations. This position is responsible for the development and improvement of people and processes that support the 11:11 cloud integrations strategy. The Manager will drive customer success through effective problem resolution and strong customer relationship management. This position will require a person with a penchant for detail and a continuous improvement mindset. This is a full-time position reporting to the Director, Service Operations.Responsibilities:Lead a dedicated team of professionals that will execute cloud migrations across 11:11 global platformsProvide complete ownership and deliver support services to meet company commitments.Establish and enforce processes and best practices for cloud integrations.Own ticket escalation processes and ensure it is followed consistently.Establish best practices and refine support management framework as needed.Identify potential risks or gaps and mentor members of the cloud integrations organization.Inform key stakeholders on migrations, trends, and provide recommendations on ongoing acquisition needs.Manage and refine existing tools and automation used for service operations.Collaborate with internal teams on integration requirements for new or existing customers.Ensure that customer-related incidents and problems are mitigatedDevelop, track, and report KPIs to the company.Collaborate with vendors and internal teams for support needs.Ensure all escalated customer tickets are addressed and escalated to vendor support as needed in a timely mannerManage ticketing systems.Work supportively with colleagues, operating consistent with 11:11’s Code of Business Ethics and Company Values.Responsibly receive, transmit, and handle all company data and information per Company data handling agreements, work procedures, and policies.Review and follow company policies and guidelines, data privacy practices, including annual compliance training certification and policy acknowledgements.All other duties as assigned.Qualifications:Associates degree in managementor equivalent years ofrelatedworkexperience2+years experience, 2+ in a managerialcapacityExperience managing technical projects across teams in an organizationITIL experience preferredHighly developed analytical and problem-solving skillsExcellent attention to detail, team playerResults oriented and organized with the ability to plan and deliver against deadlines and the ability to motivate others to deliverMust be legally eligible to work within the assigned country without visa sponsorshipTo perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

Manager, Cloud Integrations

Emma

Responsibilities

Skills wanted:

Language(s) required:

Julian Peter

Doug Broederdorf

Michael Robinson

Julian Peter

Doug Broederdorf

Michael Robinson

About 11:11 Systems:

1111systems.com/

Admin access needed