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Iterable is the AI customer engagement platform, built for enterprise scale, loved by teams, and trusted by global brands like Redfin, SeatGeek, Priceline, Calm, and Box. Our platform empowers organizations to activate customer data from any source, design seamless cross-channel experiences, and optimize engagement with Nova Intelligence, the AI layer of our platform, all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.Our success is powered by extraordinary people who bring our core values to life every day: Be an Owner, Growth Mindset, Run as One, and Transparency. And the market has noticed: G2 recognizes Iterable as a Leader globally, spanning the Americas, EMEA, APAC, ANZ, and Latin America, with category leadership in Personalization, Marketing Automation, Push Notifications, and Mobile Marketing, and a 4.5/5-star rating from hundreds of users. Gartner named Iterable a Challenger in the Gartner Magic Quadrant for Multichannel Marketing in both 2024 and 2025. We’ve also earned TrustRadius Top Rated honors in 2024 and 2025, were named a TrustRadius Buyer’s Choice for 2026, and were featured in Snowflake’s Modern Marketing Data Stack 2026.With a global presence that includes offices in San Francisco, Denver, London, Sydney, and Lisbon, plus remote employees worldwide, we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!How you’ll make a difference:As a member of Iterable’s Managed Services team, this Email Deliverability Consultant will be responsible for providing our customers with the necessary tools, strategies, and best practices to ensure they’re maximizing their potential for landing in their recipients’ email inboxes. This is a key position for the company. We have had very few customer losses and we intend to keep it that way. Keeping customers happy and productive is core to our mission.One of our core values is a growth mindset and Iterable is a company where everyone can grow. If this is a role that excites you, please do apply as we value applicants for the skills they bring beyond a job description.In this role, you’ll get to:Provide email deliverability consulting services for new and existing customers of IterableEducate customers on email marketing “best practices” while providing deliverability supportMonitor customers’ performance using internal metrics and 3rd-party delivery toolsEnsure customers have a smooth experience with our product and increasing their ROIPartner with Support to analyze tickets, discover trends and resolve any potential issuesEnsure high level email campaign deliverability for a growing client base of enterprise companiesMonitor client satisfaction to develop and implement strategies leading to retention and growthGather delivery data into account assessments including Email Deliverability ReportsWarn customers for potential problems and provide strategies to manage reputationDiscover and resolve email delivery/Deliverability problems with specific ISPs and mailbox providersBuild strong relationships through MAAWG that will magnify our position as the industry leaderMaintain a trusted advisor relationship with each assigned clientContribute to Iterable Blogs and Webinars related to Email Deliverability topicsWe are looking for people who have:Bachelor’s degree or equivalent experience2 - 4 years experience in email deliverability consulting and/or email deliverability support2+ years experience in a B2B customer-facing role for a high-tech, SaaS organizationExperience using 3rd-party delivery tools (Validity Everest, eDataSource, Google Postmaster Tools, Microsoft SNDS, etc.)High technical aptitude, motivated, goal-oriented and thrives in a fast-paced startup environmentProficient with ISP/domain-specific delivery policies, block mitigation, and feedback loops with ISPsExpert with “best practices” for sending bulk email, list management and blocklist/spam reductionStrong familiarity with end-to-end email delivery (IP addresses, DNS, SMTP, authentication, etc.)Knowledge of CAN-SPAM/GDPR/anti-spam lawsExcellent communication skills and a strong desire to work with customersAn embodiment of Iterable's core values: growth-mindset, humility, balance and trustPrevious experience working within Mail Transfer Agent (MTA) platforms like Sparkpost, Mailgun, Sendgrid, etc. Bonus Points:Previous experience with email marketing, email compliance, push notifications, and/or SMS softwarePerks & Benefits:Paid parental leaveCompetitive salaries, meaningful equity, & 401(k) planMedical, dental, vision, & life insuranceCommunity Impact DaysFertility & Adoption AssistancePaid SabbaticalFlexible PTOMonthly Employee Wellness allowance Monthly Professional Development allowance Pre-tax commuter benefitsComplete laptop workstationThe US base salary range for this position at the start of employment is $96,500 - $151,000. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations.Please note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.
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