Level 1 Technical Support Technician

Soutec LLC

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(157)

Emma

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Full-time

Legal agreement: Contractor

Currency exchange and payroll taxes to be paid by:

Candidate

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Remote (for Paraguay residents)

Posted 7 days ago

- Serve as the on-site point of contact for end users, addressing inquiries, incidents, and requests. - Provide user support in person, via MS Teams, email, and remote control tools. - Periodically review basic office services: meeting rooms, WiFi, email, internet access, printing/scanning, and technology asset inventory. - Attend to, resolve, and document requests escalated according to the scope of the service. - Document and close cases and tasks in the incident management platform. - Escalate technology incidents in a timely manner to the appropriate resolution groups. - Follow up on user requests in a timely manner. - Provide technical support and maintenance for end-user hardware and software. - Handle IMAC support (installations, moves, additions, and changes of hardware and software). - Assist during meetings and corporate events. - Manage inventory, assets, and service configurations.

Jobs posted: 55

Candidate review speed: ~14 hours

Signalers: 1.6K

User since: Mar 2023

email, and video call, government ID verified

Feedback summarized by AI: Applicants who reached late stages reported a professional, smooth process. While many felt satisfied, others noted a lack of follow-up after initial contact and felt their extensive experience was overlooked despite strict certification requirements.Applicants who didn't reach the late stages reported a positive, efficient, and professional hiring process. They praised the clear communication and structured nature of the interactions. However, some noted the role specifically requires Spanish.

About Soutec LLC:

Our clients actively participate in our training programs, Project U and Soutec University. These initiatives have been a part of our culture since the beginning. We allocate a percentage of our profits to making these programs work; a business strategy oriented towards our social responsibility. 🌎

mission:

The focus has always been to provide an extraordinary customer experience and excellent results by focusing on having the best work environment.

Job benefits for full-time members:

Reputation:

(135)

Jobs posted: 47

Candidate review speed: ~15 hours

Signalers: 1.5K

Feedback summarized by AI: Applicants who reached late stages reported a professional, smooth process. While many felt satisfied, others noted a lack of follow-up after initial contact and felt their extensive experience was overlooked despite strict certification requirements.Applicants who didn't reach the late stages reported an excellent, professional, and efficient recruitment process. They appreciated the clear communication and structure. However, some noted the role specifically requires fluency in Spanish.

soutec-group.com/

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Level 1 Technical Support Technician

Emma

Responsibilities

Skills wanted:

Formal education:

Language(s) required:

Valeria Caro Verified

About Soutec LLC:

mission:

Job benefits for full-time members:

soutec-group.com/

Admin access needed