Onboarding Specialist (Technical) to Help Clients Implement and Adopt Software Solutions at Tech First | Torre

Onboarding Specialist (Technical) to Help Clients Implement and Adopt Software Solutions

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Full-time

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Remote (specific timezone)
public
GMT-06:00 to GMT-03:00
Shared by
Gabriel Del Pino
6 days ago

Responsibilities


What You’ll DoManage project scope and support onboarding activities from implementation through post-productionAutomate client tax compliance processes using software products and SQLDesign and configure software workflows to improve speed, accuracy, and scalabilityIntegrate structured and unstructured datasets into SQL ServerDevelop data structures to collect, organize, cleanse, and standardize dataTroubleshoot complex data integrity issues in regulated environmentsWork directly with clients and internal teams to solve technical and business problemsProvide client training, analysis, documentation, and post-production supportBuild strong client relationships and deliver an outstanding customer experienceSupport pre-sales demonstrations, proofs of concept, and project scoping when neededTrack and report project hours accuratelyIdentify opportunities for process improvement, automation, and quality controlWhat We’re Looking For2+ years of experience in customer onboarding, technical support, implementation, or a related roleHands-on SQL experience, including queries, joins, stored procedures, and functionsStrong analytical and data troubleshooting skillsAbility to explain complex technical concepts to non-technical usersExcellent written and verbal communication skillsStrong organizational skills and attention to detailAbility to troubleshoot independently with minimal supervisionComfortable managing multiple projects and prioritiesStrong customer-service mindset and ability to build client relationshipsAbility to learn new technologies and apply technical knowledge to improve processesAssociate’s or Bachelor’s degree in IT or a related technical field is preferredNice to HaveExperience in tax, compliance, financial services, or other regulated industriesExperience with software implementation or technical onboardingExperience delivering client training or product demonstrationsExperience with data cleansing, standardization, or ETL processesAt Tech First, we’re looking for an Onboarding Specialist to help external clients successfully implement and adopt technical software solutions. This role combines client onboarding, SQL, data integration, troubleshooting, training, and project coordination.Please note: Only candidates located in Latin America will be taken into consideration for this role; candidates outside of this region will not be considered.Interested? Send your application to carlos.gallego@techfirst.io