SYW OverviewShop Your Way (“SYW”) is a high-growth FinTech and e-Commerce enablement platform that leverages a proprietary technology infrastructure to service some of the largest and most innovative brands in America. SYW powers multiple business and consumer services, including SYW Rewards and the SYW Mastercard, along with a leading mobile app and digital destination.When bundled together as part of our Pay Your Way (“PYW”) service, we have a differentiated loyalty + credit solution for business partners and their customers, without the hassle of setting up a direct credit relationship with a bank or underwriter. This integrated module helps Partners of any size improve conversions, drive new revenue, save on transaction and payment costs, and create more repeat business.Today, we provide this “loyalty-card as a service” to Raise (gift cards) and Way (mobility) as part of the “Andreessen Horowitz Top 50 Marketplaces” and other national brands. We’re expanding our offering to include other new application services while also unlocking new channels.Key Highlights include:Recent investment of +$30M of “growth capital” from Private Equity / Hedge Fund sponsorLong-term strategic partnership with Citibank powering a multi-billion dollar credit portfolioCompelling pipeline of New Business Development initiatives, focused on SYW 5321 Card Externalization (“loyalty-card as a service”)Proprietary, best-in-class loyalty and data technology platform built to power $10+ billion of partner businessA sizable (9 million active) yet hyper local member base of active shoppersA valuable rewards currency, with more new places to burn—from gift cards to sports media to parking, car wash, electrical vehicle charging to crypto and ETFsA multi-tender, proprietary “wallet” with rewards, gift cards, and creditPlatform can be white-labeled and quickly integrated into existing retail and loyalty systemsRole Summary: Senior Manager, API ProductsAs a Senior Manager - API Products, you will create and manage a suite of APIs responsible for payment acceptance. The role is focused on delivering value for Members through flexible tools that allow Partners to leverage Shop Your Way capabilities within partner experiences, working toward an ambitious roadmap to differentiate payments and loyalty.Key Responsibilities:Act as Product Owner for the API team building products that enable simple and flexible server-side APIs.Own, maintain, and evolve existing APIs (v1/payments), and play a key role in enabling future features and functionality.Own and drive a product roadmap that meets business goals, achieves key performance indicators, and provides a world-class customer experience.Deliver a new Partner Portal, Developer Portal, module catalog, and related Partner APIs; ensure APIs are developed for externalization from the start.Help Partners understand opportunities to introduce Shop Your Way capabilities into their customer solutions.Partner with customers, partners, and internal teams to understand and define product needs.Collaborate with the executive team and cross-functional partners (Design, Engineering, Marketing, Sales, Customer Success) to build an end-to-end experience.Lead feature definition and prioritization informed by data analytics, product metrics, user experience research, competitive and market analysis, internal stakeholders, and business goals.Collaborate with stakeholders and partner with engineers and designers to deliver high-quality experiences.Provide clear vision and documentation, including use cases and product requirements to support UX design, development, and operations support.Build and present executive product updates, including performance metrics, delivery status, and roadmap updates.Build a world-class Product Management team and mentor leaders and product managers.Requirements:Experience building developer-facing products and an appreciation for the “developer” persona; ability to form a point of view on what makes a “good” developer experience.Familiarity and experience evaluating and enabling experience across the spectrum of “Developer” touch points (Developer Documentation/Portal, Sandbox, and other external and internal tools).Broad appreciation of API design principles and maturity to understand end-to-end integration experience as perceived by a developer.Not a coder, but comfortable enough to use and demo the API product being built; ability to make API requests (JSON) and make API calls with Postman/Curl.Prior experience building KPIs/Metrics focused on Developer Interactions, including concepts such as TTFHW (Time to First Hello World) and others as appropriate.Excellent oral and written communication skills; ability to adapt messaging to the technical level of the audience (developers, product managers, and senior business leaders).Strong degree of technical fluency to communicate with and understand target audience (developers) and translate their needs into clear product strategy.Bachelor's degree required; MBA preferred.
