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about 1 month ago
Requirements and responsibilities
About UbimindsUbiminds is a GPTW-certified, people-first company that partners with American software product companies to scale their development footprint. We curate top 5% Brazilian talent to support our clients’ LATAM strategy, combining high performance with a strong focus on people experience. Our CulturePeople First: We prioritize people above all.Challenge Yourself: Continuous improvement is part of who we are.Make It Happen: Ownership and attitude matter.We’re In This Together: Collaboration drives our success.Averaging On Awesome: High standards are the norm.Keep It Real: Transparency and honesty always.Perks & BenefitsWork in a fast-paced and innovative environment, interacting with leaders of industry-leading companies.Rely on a network of partners and allies that will help you convert grit into revenue.Choose to work remotely or at our office – we are a distributed team, after all.Get your own MacBook (none of that BYOD stuff here).Enjoy tasty snacks, soft drinks, and booze at our HQ.About the RoleWe are looking for a proactive, empathetic, and business-oriented Delivery Manager to join our Delivery Team.In this role, you will act as a strategic partner to clients and a trusted point of contact for our Ubiminders, ensuring a high-quality experience on both sides. Your main focus will be to understand, track, and communicate the impact of our consultants’ work, making sure clients clearly perceive the value delivered.You will play a key role in client retention and experience, working closely with People teams, while also supporting account growth through insights in partnership with Account Managers. This role requires a highly consultative mindset, with strong relationship management and communication skills.What You’ll DoClient Relationship & Value DeliveryBuild strong relationships and act as the main point of contact for delivery topics.Lead regular client syncs, ensuring alignment, transparency, and satisfaction.Clearly communicate the business impact and value generated by consultants.Delivery Excellence & Value TrackingMonitor consultant performance and ensure alignment with client expectations.Track delivery health, proactively identifying and mitigating risks.Provide visibility into results, outcomes, and overall impact.Consultant Experience & RetentionBuild trust with consultants through regular check-ins and ongoing support.Identify early signs of disengagement or attrition risk and act proactively.Partner with People teams to support development and retention strategies.Risk & Issue ManagementIdentify and manage risks related to performance, engagement, and satisfaction.Handle complex situations and mediate conflicts between clients and consultants.Escalate issues when needed, ensuring timely and effective resolution.Project ManagementManage outsourcing projects (when applicable), ensuring alignment on scope, timelines, and deliverables.Monitor progress and proactively mitigate risks.Keep stakeholders aligned throughout the project lifecycle.Opportunity Identification & Growth SupportIdentify opportunities for expansion within existing accounts.Share insights with Account Managers to support growth strategies.Contribute to long-term partnerships through consistent value delivery.Cross-functional CollaborationCollaborate with Talent, People, and Account teams to ensure alignment.Support hiring and onboarding processes when needed.Contribute to continuous improvement of delivery and internal processes.What We’re Looking ForMandatory SkillsNative or bilingual proficiency in English and Portuguese.Experience in Project Management, Client Success, or Account Management (preferably in tech, outsourcing, or staffing).Strong ability to understand and communicate business impact.Excellent communication, interpersonal, and stakeholder management skills.Proven problem-solving and conflict-resolution abilities.Ability to manage multiple priorities in a fast-paced environment.Nice to HaveExperience with staff augmentation or distributed teams.Familiarity with software development environments.Role Structure & CollaborationAccount Managers: Responsible for account growth and expansion.Talent Acquisition (TA): Responsible for hiring and pipeline management.Project Managers: Responsible for delivery visibility, client relationship, and retention, acting as the bridge between clients and consultants.
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