Fitt Talent Partners is a specialized recruitment firm working with top health and wellness companies.We’re filling this role for a client advancing the future of personalized health through clinical-grade microbiome testing—helping individuals and practitioners uncover root causes and take a more proactive, data-driven approach to gut and vaginal health.About the CompanyWe’re a fast-growing precision health company transforming how people understand and improve their health through advanced microbiome science.Founded by scientists and physicians, the platform uses clinical-grade testing and genomic technology to deliver personalized, actionable insights for both consumers and practitioners—making preventive, data-driven care more accessible.The OpportunityWe’re looking for a highly organized, relationship-driven, and proactive Customer Success Manager to own and grow B2B partnership accounts.This role will serve as the primary point of contact for partners post-sale—leading onboarding, driving adoption, and ensuring long-term retention and expansion. You’ll work cross-functionally with Product, Operations, Marketing, and Clinical teams while building scalable systems and playbooks to support a high-quality partner experience.What You’ll DoCustomer Lifecycle ManagementOwn the full partner lifecycle: onboarding, adoption, engagement, renewal, and expansionServe as the primary point of contact and trusted advisor for B2B partnersLead regular check-ins and quarterly business reviews (QBRs) to align on goals, KPIs, and value deliveredAccount Health & RetentionDevelop and monitor customer health metrics; proactively identify and mitigate riskDrive retention and expansion through strong relationship management and performance insightsTrack account performance and communicate key trends and opportunities to leadershipOperational Execution & Process BuildingManage and provide oversight to an offshore resource supporting partner operations and customer supportMaintain clean account documentation, success plans, and internal trackersBuild scalable playbooks, templates, and processes to improve efficiency and consistencyCross-Functional CollaborationPartner with Product, Operations, Marketing, and Clinical teams to resolve issues and improve the customer experienceShare customer feedback internally and advocate for improvements that drive retention and growthSupport development of partner-facing enablement and marketing resources (e.g., onboarding materials, training decks, case studies)What Success Looks LikeStrong partner retention and growth across accountsHigh partner satisfaction and engagementReduced churn and faster resolution of issues and escalationsScalable systems and processes that improve the overall partner experiencePreferred Qualifications3–5+ years in Customer Success, Account Management, or a related roleExperience managing B2B accounts with structured QBRs and executive stakeholdersStrong analytical skills with experience using CRMs and reporting tools (e.g., HubSpot, Salesforce, Looker, Zoho)Excellent communication and stakeholder management skillsHighly organized with strong attention to detail and ability to manage multiple prioritiesComfortable operating in a fast-paced, ambiguous startup environmentKey CompetenciesHigh EQ relationship builder with strong communication skillsStrategic thinker and problem solverStrong cross-functional collaborator and influencerProcess-oriented with a systems mindsetProactive, detail-oriented, and resourcefulNice to HaveExperience in healthtech, diagnostics, biotech, or wellnessExperience building customer health scoring models or dashboardsFamiliarity with content creation tools (e.g., Canva, Google Slides) for partner-facing materialsStartup experience or comfort wearing multiple hats
