Product Management Operations Intern at Grace Hill | Torre
Product Management Operations Intern
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Grace Hill

Product Management Operations Intern

Grace Hill
Emma
Emma
You'll build core infrastructure, enabling data-driven product decisions and world-class software delivery.
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Internship
Ongoing
Compensation USD25/hour
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Remote (for United States residents)
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Emma of Torre.ai
 about 2 months ago

Requirements and responsibilities

The Role: As a Product Management Operations Intern, you won't just be "helping out"—you will be building the infrastructure that allows our PMs to make data-driven decisions and ship world-class software. You will sit at the intersection of Product, Data, Engineering, and Customer Success, acting as the connective tissue that ensures operational excellence.Responsibilities:Data Analysis & InsightsUsage Analytics: Clean and analyze product usage data (via Pendo, Mixpanel, or Amplitude) to identify friction points in the user journey.Feedback Synthesis: Consolidate qualitative feedback from Sales, Support, and Gong recordings into actionable themes for the PM team.KPI Reporting: Assist in maintaining product health dashboards, tracking metrics like NDR (Net Dollar Retention), MAU (Monthly Active Users), and feature adoption rates.Process OptimizationThe "Product Operating System": Audit and refine our internal documentation in Notion/Confluence to ensure a "single source of truth" for product specs and roadmaps.Launch Coordination: Support the "Go-to-Market" (GTM) process by ensuring Marketing and Sales teams have the latest release notes and training materials.Tooling Management: Help optimize our product stack (Jira, Productboard, Figma) to reduce administrative overhead for PMs.User Research SupportParticipant Recruitment: Coordinate with the Customer Success team to build a database of "Beta" users for new feature testing.Survey Administration: Design and deploy NPS (Net Promoter Score) or CSAT surveys and present findings to the leadership team.Requirements:Education: Currently pursuing an MBA or an Undergraduate degree in Business, Computer Science, Data Science, or a related field.Analytical Mindset: You love spreadsheets and can turn raw data into a narrative. Proficiency in Excel/SQL is a significant plus.Systems Thinker: You enjoy finding ways to make complex processes simpler and more efficient.Communication: Exceptional written and verbal communication skills; you can explain a technical bottleneck to a non-technical stakeholder.SaaS Curiosity: A deep interest in the "business of software"—how it’s built, sold, and scaled.What You’ll LearnStrategic Product Thinking: How a mid-market SaaS company prioritizes a roadmap against competing commercial interests.Lifecycle Management: Seeing a feature move from an "insight" to "development" to "general availability."Executive Exposure: You will regularly present findings to Product leadership and gain insight into high-level business strategy.Compensation: $25.00/hrAbout Grace Hill: Grace Hill is a leading SaaS provider specializing in performance-based solutions for the real estate industry. With an annual revenue of $80M and a rapidly growing customer base, they sit at the intersection of technology and operational excellence. They are looking for a data-driven, curious, and motivated Customer Success Operations Intern to help them scale and automate.
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