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21 days ago
Requirements and responsibilities
What's the opportunity?The Research, Analytics & Data Science (RAD) team is made up of data scientists and researchers who partner with our product teams to measure and understand the impact of what we ship and to identify and size opportunities to make our product better. If you get really excited about asking the right questions, exploring patterns in data and fighting for decisions based on data and research, then this team is for you.For this role, we are looking for a Data Scientist to work in our Growth team in Dublin, partnering with the product, design and engineering teams who own our trial experience and pricing to figure out where we can improve trial activation and ultimately, Intercom’s commercial performance.What will I be doing?You’ll identify opportunities to improve our trial experience and pricing by reviewing our funnel, analysing customer feedback and studying competitor productsYou’ll measure outcomes and develop success metrics to understand the impact of changes to our trial experience and pricingYou’ll contribute to projects that improve the tools and infrastructure that data scientists use to do their work.What experience and skills do I need?2+ years experience working as a data scientist or analystExcellent communication skills and a focus on impactEarly experience leveraging AI tools (e.g. Cursor, Claude Code) for data science workStrong SQL skillsBonus skills & attributesExperience working on a B2B SaaS productBenefitsCompetitive salary and equity in a fast-growing start-upUnlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchenRegular compensation reviews - we reward great workPeace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependentsOpen vacation policy and flexible holidays so you can take time off when you need itPaid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved onesMacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job doneHybrid working policyIntercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
Optionally, you can add more information later (benefits, pre-screening questions, etc.)