Support Engineer / Product Specialist at ProcessUnity | Torre

Support Engineer / Product Specialist

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Full-time

Legal agreement: To be defined

USD75.4K - 100K/year

~COP150M - 200M/year

+ Equity

+ Bonuses

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Hybrid (Cork, Ireland)
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Posted over 2 years ago

Requirements and responsibilities


ProcessUnity is a fast-paced software startup environment with a commitment to providing an inclusive and equitable workplace. We value diversity and strive to create an environment where people of all backgrounds can thrive. Learn more about us at www.processunity.com. ProcessUnity is seeking a Support Engineer / Technical Product Specialist to join our Customer Success team. This role involves providing world-class support for our GRC platform and solutions, troubleshooting technical issues, and ensuring customer satisfaction. The ideal candidate will have strong technical skills and experience with Microsoft Azure or a comparable public cloud provider. This is a full-time position with the opportunity for remote work, and we are committed to creating an inclusive and equitable workplace where everyone can thrive. Responsibilities: - Maintain expert working knowledge of ProcessUnity products, features, and best practices - Troubleshoot and resolve platform, integration, network, and browser issues - Manage tickets to closure, ensuring excellent support is provided on a timely basis - Interface closely with QA and product teams for support-related topics - Assist sales engineers and implementation team to resolve platform issues and challenges - Help to define and establish application and business level KPIs - Write and execute SQL queries against Microsoft SQL databases data sources - Review system event and error logs to determine issue root cause - Configure and respond to system alerts orchestrated by either ProcessUnity or outside monitoring sources - Leverage Microsoft Azure to validate system and resource health
Optionally, you can add more information later (benefits, pre-screening questions, etc.)
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