Customer Service Agent at Cobra Studio | Torre
Customer Service Agent
Cobra Studio
Cobra Studio

Customer Service Agent

Emma
Emma
We provide companies with access to high-quality talent in Latin America and support them in efficiently managing their remote teams. 🚀
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Full-time

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Remote (anywhere)
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Posted about 2 years ago

Responsibilities & more

💥 Requirements ◽️ Experience in customer service or call center positions (2 years). ◽️ Excellent verbal and written communication skills. ◽️ Empathy and patience when interacting with customers. ◽️ Ability to work in a digital environment, with knowledge of mobile applications, social networks, and online chat. ◽️ Ability to handle difficult situations in a calm and professional manner. ◽️ Attention to detail and ability to keep accurate records. ◽️ Adaptability to learn about changing products and policies. 💥 Responsibilities ◽️ Customer Service: → Respond promptly to customer inquiries, questions, and comments through designated digital channels and provide accurate information about products, services, promotions, and company policies. ◽️ Problem Resolution: → Actively listen to customers to understand their problems and concerns and provide effective solutions and alternatives when necessary to resolve customer issues. ◽️ Empathetic Interaction: → Show empathy and understanding towards customers, demonstrating that their concerns are taken seriously, and maintain a friendly and professional tone in all interactions. ◽️ Complaint Management: → Handle complaints and conflict situations in a calm and respectful manner, and work to turn negative experiences into positive ones through excellent customer service. ◽️ Product and Service Knowledge: → Keep up to date on the menu, products, and offerings of the restaurant chain to provide accurate information and offerings to provide accurate information. ◽️ Collaboration: → Collaborate with other customer service team members and other departments to resolve issues efficiently. ◽️ Documentation: → Record and document interactions with customers, including details of problems and solutions provided.
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