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Incident Management Specialist

Requirements and responsibilities

Questions for applicants

Real-time user activity

Real-time AI thinking

Kraken

Incident Management Specialist

Posted by

Esteban Arriaga

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Full-time

Legal agreement: Employment

Compensation

USD65k - 85k/year

Non-negotiable

The 'Compensation' is required.

Remote (anywhere)

The 'Location' is required.

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Posted over 5 years ago

Requirements and responsibilities

• Monitor systems for incidents and escalate them to the appropriate department. • Communicate with clients before, during and after outages and maintenances and share well-written status updates in real time. • Create PagerDuty schedules, services, and escalation policies. • Automate processes where possible.

Requirements

Skills wanted:

2+ years of experience required

Communicative competence

Incident management

JIRA

Project management

Language(s) required:

Meet your team

Job leaders:

Jesse Powell

Discover your cultural fit with the team

Job admins:

Esteban Arriaga Verified

Independent Recruiter

Signalers: 1.3K

User since: Dec 2019

email verified

About Kraken:

Kraken is one of the world’s longest-standing and most secure crypto platforms. Our mission is to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. Globally, Kraken clients trade more than 200 digital assets and 6 different national currencies, including GBP, EUR, USD, CAD, CHF, and AUD. Kraken was founded in 2011 and was one of the first platforms to offer spot trading with margin, parachain auctions, staking, regulated derivatives and index services. Trusted by over 10 million individuals, traders and institutions around the world, Kraken offers professional 24/7/365 client support along with one of the fastest, most performant trading platforms available. Kraken has set the industry standard for transparency and client trust, and was the first crypto platform to conduct Proof of Reserves audits. In 2024, Kraken ranked 12th in Newsweek's Global Top 100 list of Most Loved Workplaces, recognizing how the platform offers one of the world's most compelling employment opportunities. Risk Disclosure: https://www.kraken.com/en-ca/social-media-disclosure

mission:

Kraken is your bridge to the world of crypto.

Job benefits for full-time members:

Reputation:

Signalers: 428

kraken.com/

learn more about Kraken

Online presence

Online presence

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To edit the organization's information go to Kraken's team genome.

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Team members:

Jesse Powell

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CHAT WITH US

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Job admins:

Esteban Arriaga (Job poster)

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Questions for applicants

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Pre-screening questions:

Open (written answer)

How did you first hear about Cryptocurrency?

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In video format (you'll record the video)

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Open (written answer)

Which country do you plan to work from?

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Open (written answer)

Do you have a legal right to work within that area?

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What would make a bad answer?

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Stats

Visitors

13 job opening visits

Applications

92% from previous stage

12 candidates reached this stage

Pre-screenings completed

75% from previous stage

9 candidates reached this stage

In Touch

100% from previous stage

9 candidates reached this stage

Hired

0% from previous stage

0 candidates reached this stage

0 applicant(s) were automatically ruled out during the initial set of pre-screening questions.
The top 9 applicants are usually reviewed within 9 days.
0% of applicants have been informed of ruling out reasons.

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