Membership Services Representative (Tuesday - Saturday, 10am - 6:30pm EST, REMOTE)) at Whoop | Torre
Membership Services Representative (Tuesday - Saturday, 10am - 6:30pm EST, REMOTE))
trending_up Invest in Torre
Whoop

Membership Services Representative (Tuesday - Saturday, 10am - 6:30pm EST, REMOTE))

Whoop
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Full-time

Legal agreement: Employment

Compensation USD18/hour
Non-negotiable
location_on
Hybrid (United States)
flightsmode
Visa sponsorship: No
Posted over 6 years ago

Responsibilities

• Troubleshoot and resolve member issues in an acceptable time frame via phone, email, and chat • Provide service to members seeking assistance with issues related to hardware, software, analytics, membership, orders and any other issues that may arise • Follow company guidelines while thinking quickly to offer solutions to meet the customer’s needs • Exceed performance expectations in regards to member satisfaction, issue resolution, and productivity • Provide onboarding product demos via phone and video to new members • Provide clear documentation of all cases • Ability to leverage multiple applications (Zendesk, Stripe, Admin Console, UPS)
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